Sheltering Arms Institute combines inpatient beds from Sheltering Arms Hospital and VCU Health to create a multi-million dollar state-of-the-art destination hospital and is a leader in rehabilitation medicine throughout the mid-Atlantic region. The organizational values and transdisciplinary approach to care catalyze improvements in patient outcomes and the realization of Sheltering Arms Institute’s vision to reinvent rehabilitation. SAI leaders and team members align behaviors with this approach to build team cohesion and to foster a culture that team members, patients, families and community members experience during their interactions with the Institute.

The Customer Relations Specialist is responsible for answering inquiries regarding the many services offered by Sheltering Arms.

Duties include but not limited to:

• answering and directing phone calls to appropriate areas.
• Performing referral intake services for the Therapy Services Outpatient programs;
• Scheduling initial and follow-up visits for patients.
• Performs other duties as assigned.