Retail Keyholder

Why Work for Us?

Shield Arms is a fast paced, innovative, and exciting place to work! We aren’t like every other firearms company, and we don’t try to be.

We believe in freedom, the importance of family, having work/life balance and creating an environment where every employee is part of reaching the same goal, excited to come to work.

Now, I'm not new to the recruiting field - I know that’s pretty much what most companies say, but many don't live up to. The difference with Shield Arms is that we are living out our ideals.

Here are a few examples of what makes us different:

• Work/Life balance – We are closed on Sundays as we value providing employee's with time to spend on life outside of work.
• Importance of Family – We hold regular BBQ's and events where families are welcome and encouraged to come.
• Community – We are involved in our local community, things like having a float in the Bigfork parade, doing a Thanksgiving Give Back, and more.
• Value of Culture – We are selective in who we hire, not only do they need to be able to do the job and work as a part of our team, but they must also align with our values.

Retail Keyholder

About the Job:

Shield Arms exists to build individual resilience and community level preparedness through innovative products, training, and education. The Shield Arms Retail Team Lead (RTL) is an integral, community-facing person who embodies that mission for those who come into the retail space. As a key-holding position, the RTL works closely with the Retail Manager to ensure smooth daily operation of the retail storefront, including supervision of retail associates. This role exists to accomplish this stated goal, providing customers with an excellent experience while representing the Shield Arms culture and values. Creativity, collaboration, organization and high-quality communication are all important in this role.

Essential Functions:

• Engage customers quickly and speak knowledgably about Shield Arms, Shield Knife and Tool, Mountain Partisan, and outside vendor product lines offered in the shop.
• Provide outstanding customer service, respond accordingly to questions and if necessary, de-escalate situations with frustrated customers.
• Knowledgeable in firearm sales in a retail environment.
• Actively and effectively work on the sales floor to reach sales goals.
• Accurately account for all cash when opening and closing the till.
• Effectively run daily operations in accordance with company policy.
• Maintain the retail space in an exceptionally neat, clean and organized fashion.
• Monitor inventory levels and communicate needs to the Retail Manager in a timely fashion.
• Report on daily net sales to the Retail Manager at the end of each day.
• Understand and pursue Key Performance Indicators (KPIs).
• Ensure loss prevention and security measures are in place.
• Collaborate with the Retail Manager on retail related projects.
• Facilitate the sale of firearms.
• Ensure all paperwork for firearm sales including but not limited to form 4473, licensing, and background checks are completed accurately and thoroughly.
• Clearly communicate and explain complex processes in an easily accessible manner.

This is an overview of some of the essential functions for the position. There are daily tasks not included in this list to keep it simple. This position is part of an ever-growing and expanding company; the ability to work effectively through changes is essential.

Role Specifications:

• Must be able to pass a background check and drug screening.
• Must be a minimum 21 years old.
• 3 years’ experience in retail sales with retail leadership preferred.
• Able to stand and move for the majority of shifts and have the ability to lift up to 50 pounds.
• An effective communicator capable of engaging different types of people.
• Accurately gauge the needs of different customers and, with confidence, guide them to good decisions.
• Operating point of sale systems, handling money, and accounting for sales.
• A team player who actively strives to support the efforts of the team and enjoys collaboration, demonstrating a “can do” attitude whether working alone or with a group.
• An efficient problem solver capable of developing solutions to unforeseen situations.
• One who is self-motivated and takes initiative to stay productively busy, resolve challenges and advance opportunities. One who values honesty and integrity and is proven dependable.