Retail Sales Associate

Description

Who We Are:

Simon Pearce, founded in 1971, is a luxury home brand renowned for its embrace of "perfect imperfection" in handmade glassware and pottery inspired by the textures and patterns found in nature. Beginning with a single shop in Kilkenny, Ireland, the company has grown into a network of skilled artisans dedicated to crafting thoughtfully made, functional pieces. With a commitment to traditional glassblowing techniques, while innovating processes to meet contemporary demands, Simon Pearce creates visually appealing products with a timeless aesthetic, such as the Ascutney whiskey glass and the Woodstock wine glass. Headquartered in Windsor, Vermont, with a distribution center in Oakland, Maryland, Simon Pearce operates retail stores and production facilities across these locations, including a flagship destination in Quechee, Vermont, offering immersive retail experiences and an acclaimed farm-to-table restaurant. Central to its ethos is a deep appreciation for customers who share a love for handmade products while fostering a culture of care for employees and the environment. Through this dedication, Simon Pearce continues its legacy of creating meaningful pieces intended to be used, enjoyed, and cherished for years to come.

Position Summary:

Simon Pearce sales associates act as our front-line public relations staff. As a sales associate, you create a comfortable, friendly, and delightful shopping experience that we want for our customers. As a manufacturing and retail organization, we are driven by our customer.

We offer competitive pay and benefits that includes: paid time off, potential 401k retirement plan and exclusive employee discounts on both our glass and pottery products and at our exquisite restaurant. 

• Paid time off for part-time employees
• Paid parking space in Hanover close to the store
• Great flexible hours and days (store hours are 10-5 Mon-Sat  11-4Sun )

Primary Duties and Responsibilities:

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
• Assist in processing and replenishing merchandise and monitoring floor stock.
• Aid customers in locating merchandise.
• Communicate customer requests to management.
• Participate in inventory review
• Assist in ringing up sales at registers and/or bagging merchandise aligned with Simon Pearce customer service standards
• All other duties as assigned

Qualifications

Qualifications Required:

• Minimum of 1 year of retail experience (high end sales experience preferred) Interest in glassware and pottery

Success Factors/Job Competencies:

• Excellent customer service and communication skills
• Attention to detail

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Other:

Simon Pearce makes a reasonable attempt to accommodate employee requests for particular work schedules. As a condition of employment, however, Retail Associates must be willing and able to work weekends, evenings and/or varied day shifts. We cannot guarantee particular schedules or a minimum or maximum number of hours for any employee. In addition, schedules are subject to change, based on staffing and operating requirements of the business. The only exception to this policy is if an employee is unable to work certain hours due to bona fide medical or religious reasons. Simon Pearce will attempt to make reasonable accommodation for those individuals unless such would cause the Company undue economic or operational hardship.

• Travel may be required infreuently

Simon Pearce is committed to the policy of equal employment opportunity and to provide all employees with the work environment necessary to enable them to advance on merit as far as their talents and skills will take them, without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, status as a protected class of veteran, or any other legally protected status.