What are the responsibilities and job description for the Field Technician position at Sira Consulting Inc?
Job Description:
(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Job Type: Contract
Pay: $20.00 - $22.00 per hour
Benefits:
- Dental insurance
Compensation Package:
- Bonus opportunities
- Employee stock purchase plan
Schedule:
- 8 hour shift
Experience:
- Customer service: 1 year (Preferred)
Work Location: On the road
Salary : $20 - $22
