What are the responsibilities and job description for the Service Delivery Manager position at SIS, LLC?
SERVICE DELIVERY MANAGER
SIS, LLC, a Microsoft Certified Partner, leads the industry in providing Microsoft ERP solutions to the construction sector.
At SIS, success in the Project and Service industries starts with clear insights, seamless collaboration, and the right technology to drive a competitive edge. With over 25 years of expertise, we deliver Microsoft Dynamics 365 solutions designed to empower businesses in the A/E/C sectors, helping them connect every part of their operations from field to back office.
As a Microsoft Gold Certified Partner, weve created industry-specific tools, like Construct365 Advanced Labor and Project Management and Field Time modules, to enhance your projects efficiency and scalability. Were looking for talented professionals who thrive on solving complex challenges, advancing their expertise, and contributing to award-winning projects.
If youre passionate about impactful consulting and leveraging Dynamics 365 technology to make a difference, SIS offers an environment where youll grow, innovate, and be recognized for your impact. We invite you to join us from one of our dynamic locations: Atlanta, Dallas, Houston, San Diego, Pittsburgh, Kyiv, Poznan and Chennai.
We are excited to add a skilled Service Delivery Manager to our team. If youre passionate about developing, customizing, and optimizing SL solutions to address real business challenges, SIS offers the perfect environment to grow your skills and impact client success.
Job Function:
The Service Delivery Manager (SDM) will report to the Director of Application Support. They will be the single point of contact for all operational services related to a Client Success client. The SDM will focus on client satisfaction, report service-related metrics, manage project activities, and lead our delivery teams to provide best-in-class service.
The SDM is accountable for all aspects of its assigned client base, including delivery, profitability, renewals, and contentment. The SDM must effectively communicate with clients to develop lifetime relationships, function in an advisory role, and generate increased revenue for SIS.
Responsibilities:
Operational Management:
- Drive incidents, requests, changes, and all other operational aspects associated with delivering and using a clients ERP system
- Own major incidents and escalate internally as appropriate to ensure client satisfaction
- Review current processes for improvement
- Report on key metrics related to clients expectations and contractual obligations
- Manages the transition from project to Client Success
- Ensures time entry is completed weekly.
Relational Management:
- Develop solid and expanding client relationships with a set of assigned accounts
- Drive key meetings with clients, including C-level participants
- Act as the clients advisor to ERP growth, strategic enhancements/initiatives, and roadmaps.
Opportunity Management:
- Understand the SIS Client Success suite and the offerings in detail
- Advise client of additions to their ERP to enhance ROI
- Work with account executives, the SIS Client Success team, and the Director of Application
Support to discuss opportunities and plan to win.
Qualifications:
- Operational process and management.
- Knowledgeable of ERP processes and requirements.
- Works quickly and professionally with multiple tasks and workstreams.
- Ability to communicate effectively and handle difficult clients
- 7 years experience in ERP consulting
Why SIS? SIS offers an attractive benefits package, including a competitive salary, 401K match, a quarterly incentive program, substantial vacation time, and comprehensive health, dental, and vision insurance coverage. Join us in shaping the future of ERP solutions for the Enterprise Construction market.
