What are the responsibilities and job description for the SITECH Technician position at SITECH Northwest?
Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T&E The Cat Rental Store, and SITECH Northwest Inc., representing Caterpillar and other manufacturers. Our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.
The Service Technician is the first-call for support and technical services. This position will be based in Kent, WA. The Technician is responsible for the installation, calibration, and troubleshooting of 2D/3D technology products that are available through Trimble. Success in this position is heavily dependent upon the ability to understand, apply, and communicate machine control and site positioning technology solutions.
Responsibilities:
- Perform service work on customers' equipment including, but not limited to, diagnostics, testing, repair, calibration, upgrading and cleaning.
- Provide support and troubleshooting to customer and service technicians. Answer questions and resolve issues involving the appropriate SITECH staff.
- Provide technical support as needed for prompt, accurate resolution of unique or complex issues.
- Escalate unresolved customer and service technician issues.
- Be able to demonstrate and describe the functions and features of the core products and supplies in the store in order to advise customers on the best solutions for their businesses.
- Capture all pertinent customer information including, but not limited to, purchase orders, job site information, serial numbers, firmware version, warranty information, and upgrade codes.
Requirements:
- High School Diploma or GED equivalent.
- Experience in land surveying or in the construction industry with heavy machinery operation preferred.
- Proficient in Microsoft Word, Excel, and Outlook.
- Excellent customer service skills.
We offer a competitive benefits package that includes salary from $28.45 to $37.70, health benefits, vacation, sick leave, life insurance, 401(k) with profit sharing and company match.
Due to the operating of machinery and tools, this position is safety sensitive and pre-employment drug testing is a step in the job offer process. To apply for this unique position, please go to our web site at www.sitechnw.com.
Salary : $28 - $38
