What are the responsibilities and job description for the BUSINESS OFFICE MANAGER position at Skilled Nursing and Rehab Care?
A SKILLED NURSING FACILITY IN BROWARD COUNTY FLORIDA IS SEEKING AN EXPERIENCED BUSINESS OFFICE MANAGER.
Purpose of Your Job Position
The primary purpose of your position is to ensure that residents have a payer source and remain paying customers.
Administrative Functions
- Meeting with all new admissions (resident or family) to explain financial obligations
- Ensure that private pay arrangements are initiated. This includes maintaining dialog with responsible party prior to residents converting from any other payer source.
- For Medicaid pending residents, obtain information needed to file a complete Medicaid application in a timely manner
- Submit Medicaid applications in a timely manner
- Submit Medicaid recertification in a timely manner
- Follow up on any communication from Medicaid office in a timely manner
- Communicate with Medicaid caseworker on a regular basis to assure all documentation is submitted for approval.
- Maintain regular communication with the Global Billing office including copying all documentation to the Global office upon receipt and reporting all conversations with caseworkers and responsible party.
- Address income payment with residents/responsible party; obtain direct deposit and when rep payee is needed file rep payee with Social Security office
- Prepare daily bank deposits for operating and trust accounts.
- Maintain, secure, and update residents’ financial files.
- Ensure that resident distributions of quarterly Personnel Needs Allowances (PNA) statements are properly made.
- Develop and maintain a good working rapport with other departments within the Facility, to assure that patient status is up to date
- Perform other related duties as assigned by the Administrator.
Staff Development
- Serve as Facility liaison for accounts receivable issues including collection of payment within the Facility.
- Answer telephone inquiries concerning Medicaid records. Prepare written correspondence, as necessary.
- Retrieve Medicaid records when requested by authorized personnel (i.e., physicians, nurses, government agencies and personnel, etc.)
- Assure that Medicaid records taken from the department are signed out and signed in upon return to the department.
- Agree not to disclose residents’ protected health information and promptly report suspected or known violations of such disclosure to the Administrator.
- Report any known or suspected unauthorized attempt to access to residents’ Medicaid records.
- Assume the administrative authority, responsibility, and accountability of performing the assigned duties of this position.
- Collect, assemble, and compile records for committee review and prepare reports for staff and other committees, as directed.
Committee Functions
- Attend and participate in mandatory Facility in-service training programs as scheduled (e.g., OSHA, TB, HIPAA, Abuse Prevention, etc.).
- Attend and participate in workshops, seminars, etc., as approved.
Resident Rights
- Maintain a written record of the resident’s complaints and/or grievances that indicates the action taken to resolve the complaint and the current status of the complaint.
- Report all allegations of resident abuse and/or misappropriation of resident property.
- Must adhere to all HIPAA requirements.
Working Conditions
- Works in office areas as well as throughout the Facility.
- Attends and participates in continuing educational programs.
- Is involved with physicians, residents, personnel, visitors, government agencies or personnel, etc., under all conditions and circumstances.
- Communicates with nursing personnel, and other department personnel.
Education
- Must possess a high school diploma or GED. Prefer Bachelor of Science degree in accounting.
Experience
- At a minimum two (2) years related administrative and clerical experience.
Specific Requirements
- Must be computer literate (MS Excel, Word, PowerPoint skills).
- Must be able understand the English language.
- Must possess the ability to make independent decisions when circumstances warrant such action.
- Must possess the ability to deal tactfully with personnel, residents, visitors and the general public.
- Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
- Be able to follow written and oral instructions.
- Be knowledgeable in computers, data retrieval, input and output functions, etc.
