Slot Technician

• Performs ongoing preventative maintenance to ensure the serviceability of all slot machines as well as the upkeep of their repair records.
• Maintains equipment to approved standards and schedules and strives for 100% game uptime.
• Assists guests with property and game information.
• Performs urgent repairs and other maintenance activities in accordance with manufacture guidelines and departmental procedures.
• Inspects all new machines and conversions kits prior to installation onto the gaming floor.
• Performs slot machine/bank moves, installation and reconfigurations on the gaming floor.
• Ensures smooth and efficient operations by continually liaising with Slot Operations department and management regarding all aspects of the technical operations.
• Reports all relevant information to management as required.
• Troubleshoots and repairs all electronic gaming equipment to the component level.
• Effectively communicates all operational and technical breakdowns and provide solutions to team members.
• Investigates slot variances to identify and correct all possible causes for reported variances per company policies.
• Investigates all slot cheating attempts, malfunctions, and substandard equipment repair within all assigned areas.
• Assists all departments in providing outstanding guest service to all patrons for an overall excellent customer experience.
• Maintains meticulous security of keys, radios, handheld devices, and any other items issued to them and complies with company safety standards.
• Attends all required training meetings.
• Assists in the training of new employees as directed.
• Reads and understands the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Must be flexible in scheduling based on business needs.
• Performs other tasks as assigned.

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? California Gaming License & Wilton Rancheria Gaming Commission

Other Certifications? N/A