162 Client Services Coordinator Jobs in New York, NY
Small Door Veterinary is Hiring a Client Services Coordinator Near New York, NY
Job Description
Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. We designed and delivered a reimagined veterinary experience via a membership that includes exceptional care, 24/7 telemedicine, and transparent pricing - delivered with modern hospitality in spaces designed by animal experts to be stress-free. We opened our flagship location in Manhattan's West Village in 2020 and have quickly expanded across the East Coast. Small Door now operates in New York City, Boston, Washington DC, and Maryland with continued expansion plans in 2024.
At Small Door, our Member Experience team is part of a supportive and collaborative network invested in their growth. Our Member Experience team has the opportunity to work hand-in-hand with our medical team and have direct interactions with our members and their furry friends. We are committed to a healthy work/life balance by leveraging state-of-the-art technology to help cut down on repetitive administrative tasks, and are dedicated to creating and maintaining a positive work culture. Small Door is also the first and only veterinary provider in the country to earn Certified B-Corp status - meaning we abide by strict standards!
What you'll do- Oversee the scheduling system and wait time for all members
- Manage calls, emails, and additional communications
- Source of knowledge for our members by answering questions, sharing information etc.
- Deliver all billing communications during visits
- Seek out feedback and communicate to proper channels
- Maintain a clean, welcoming, and on-brand environment in our practice
- Bring hospitality and service to the forefront of our business
- Find solutions for our members
- Work with members to ensure smooth experiences
- Monitor and manage the practice by anticipating needs and serving our members
- 2 years working in a hospitality-focused role (vetmed experience is a plus!)
- Self-motivated, team player, excellent communicator, attention to detail, and customer service oriented
- Ability to connect with others exudes empathy and compassion
- Must be able to work flexible/non-traditional hours including weekends
- Ability to lift up to 25lbs on occasion
- Availability to work 40 hours a week including one weekend day (schedule is four -10 hour shifts)
- Passion and a love for animals (especially cats and dogs!)
- Proficient in computer skills (familiarity with slack is a plus!)
- Competitive salary
- Equity ownership
- Health, dental vision insurance
- 401K (plus 4% company match)
- Upward mobility and growth opportunities
- Generous paid-time off, parental leave, and company wide holidays
- One Medical membership, Commuter benefits, Carrot Fertility benefits, subsidized Health & Wellness benefits
- Discounted veterinary care for your loved ones
- Growth opportunities
- An opportunity to make a real impact on the people around you
- A collaborative group of people who live our core values and have your back
Job Summary
Full Time
$62k-89k (estimate)
04/13/2024
04/30/2024
smalldoorvet.com
New York, NY
<25
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The following is the career advancement route for Client Services Coordinator positions, which can be used as a reference in future career path planning. As a Client Services Coordinator, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Coordinator. You can explore the career advancement for a Client Services Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Coordinator job description and responsibilities
Client services coordinators support the production of marketing campaigns to promote brand awareness on various social platforms.
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Handle client escalations and provide corrective actions.
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Negotiate service contract and costs with clients as needed.
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Schedule regular client meetings and teleconferences to strengthen client relationships.
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The Client Services Coordinator provides general administrative support to an office or group of sales professionals.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Coordinator jobs
For Client Services Managers to accomplish their job effectively, they need to fulfill quite a few job requirements.
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Request Feedback To The Clients.
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Built relationships with the client team to quickly understand requirements and business objectives.
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client services coordinator positions require a wide variety of skills and draw on many fields.
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Strong client relations skills are key to building and maintaining long-lasting business relationships.
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Step 3: View the best colleges and universities for Client Services Coordinator.
