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Smooth-On, Inc., a 120 yr old company, manufactures silicones, liquid rubbers, liquid plastics, foams and other products for clients, large and small, to make their visions tangible. We are looking for a Help Desk Manager to support our team as we work to bring some of the most trusted and unique products on the market to our customers across the globe. We offer competitive compensation and a comprehensive benefits package including health, dental, vision, life and a 401(k) with employer match.
The Help Desk Manager's primary focus is to manage and lead the Help Desk Team in Information Technology Infrastructure Library (“ITIL”) principles. They will play a crucial part in ensuring the efficient delivery of IT services to support our corporate, manufacturing, and retail operations. The Help Desk Manager will manage, coach, delegate, and lead the employees on the team to ensure that Smooth-On's production facility operates smoothly and efficiently while also meeting or exceeding Smooth-On's quality control and safety standards.
Essential Job Functions:
Helpdesk Development and Structure:
Leadership and Team Management:
Incident and Problem Management:
Service Desk Operations:
Customer Relationship Management:
Documentation and Reporting:
Inventory Management:
Other:
Knowledge, Skills, and Abilities:
Experience and Education:
Required:
Preferred:
Company Policies and Additional Requirements:
Additional Requirements:
Employment is contingent on:
Full Time
Durable Manufacturing
$102k-130k (estimate)
06/01/2024
11/26/2024
lawrenceixks.com
Lawrence, KS
<25
Durable Manufacturing
The job skills required for Help Desk Manager include Help Desk, Service Desk, Leadership, Problem Solving, Communicates Effectively, Team Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Manager. Select any job title you are interested in and start to search job requirements.