What are the responsibilities and job description for the Customer Service Representative position at Sofidel?
Sofidel America of Horsham, PA is currently seeking a Customer Service Representative. We are searching for a dynamic candidate that is local to the area and is looking for a long term role in a stable environment. Your expertise will make you an important part of our team!
As a Customer Service Representative you will be responsible for providing customer service to our external clients. This includes the processing and management of sales orders, customer service, and reporting reference figure information to the Controlling Department, Sales Manager, and Managing Director.
Job Responsibilities include but are not limited to:
- Manage and provide customer service to our external clients.
- Receive and process sales orders on a day to day basis using the customer preferred method of communication.
- Insert and control orders in SAP.
- Electronic Data Input (EDI) management of orders.
- Monitor and maintain promotion plans.
- Monitor POD contracts.
- Management of customer credit limit.
- Clearing customer payments.
- Checking customer balance and aging.
Job Requirements:
- AA or BS/BA degree in Accounting and/or Business preferred.
- 2 years’ experience in a customer service related position.
- 1 years’ experience with inbound calls for customer support.
- Experienced with Microsoft products such Word, Excel, and Outlook.
- Comprehensive knowledge of Accounts Payable (AP) preferred.
- Experience with SAP preferred.
- Excellent customer service/team player
- Attention to detail
Benefits:
- Competitive Salary
- Medical Benefits
- PTO & Vacation
- Retention Bonus
- 401K
- Career Advancement
Equal Opportunity Employer:
Sofidel America is an equal opportunity employer. Sofidel America is committed to the spirit and letter of all federal, state, and local laws and regulations pertaining to equal opportunity.
