Description

A Lending Member Service Representative’s primary purpose is to provide real solutions to members as a trusted advisor to enhance our members financial well-being and provide superior service throughout all member interactions. This is accomplished through, analysis of credit bureau reports; interviewing members in person or by telephone to identify financial needs and sales opportunities; initiate computer-based credit applications; analyze credit scores and makes routine business decisions; sells financial products and services to members; and answers member inquiries about Sooper Credit Union products and financial services. 

Why Sooper Credit Union

• As not-for-profits and member-owned financial cooperatives, credit unions are incredibly unique institutions. Earnings are returned to members in the form of better rates, lower fees and great services. Be a part of a movement that pays it forward!

• Sooper Credit Union was founded in 1951. We’re a stable, successful and growing financial institution, which is why we need you.

• A suite of outstanding benefits is available to employees who work 20 or more hours a week. In addition to healthcare, dental and life insurance, 401(k), personal time off, we offer employee discounts on loans and other perks as well.

• Learn a ton with our on-the-job training programs and set yourself up for career and personal financial success.

Requirements

What will you be doing?

• Provide quality member service through accurate and professional face to face and over the telephone transactions to include: opening new personal and business memberships by following the new account procedure, initiate credit applications and identify financial product and service needs, prepare documents and close loans for scanning and filing, and perform account maintenance for all Sooper Credit Union share, draft and loan products.
• Identifies cross-sell opportunities and cross-sells products and services beneficial to members. This includes building a pipeline through outbound calling and building referral sources to increase loan and account penetration. Promote and educate members on Sooper Credit Unions products and services based on members needs that are uncovered from member conversations. Accountable for meeting members needs and answering questions by maintaining a strong knowledge of Sooper Credit Unions products and services.
• Responsible for complying with Sooper Credit Union’s Policy and Procedures document as well as all financial regulations. Refers issues beyond their authority to the next level, along with their recommended solutions. Accurately input and maintain member loan/account information on computer system. Assures that appropriate records are maintained and required reports/tasks processed.
• Assist in the training of other employees. Share your knowledge to assists co-workers on effective practices, procedures and policies and provide meaningful member service.
• Other duties as assigned.

Qualifications:

• Six months to two years of similar or related experience.
• A high school education or GED. 
• Requires licensing through the Nationwide Mortgage Licensing System & Registry (NMLS) within 90 days of hire. 

This is a full-time, non-exempt position with an hourly rate starting at $15.50 (plus incentives), depending on experience, education and qualifications.

If you think you are the superhero to bring unforgettable experiences to our members and help grow a thriving organization, please apply. We appreciate your interest in employment and look forward to meeting you!