Account Fulfillment Representative-International

This is an exciting new role for 2025, and we can't wait to find the right candidate to join us! Since our team will be enjoying a little holiday cheer and some well-deserved downtime, we’ll start reviewing applications on January 2, 2025.Feel free to apply now, and we look forward to reviewing your application in the New Year!

Are you excited to join a fast-growing publishing company where your work impacts a global audience? Sourcebooks is seeking a dedicated International Account Fulfillment Representative to support our international mission by ensuring the timely and accurate fulfillment of orders for major international accounts.

This is an hourly, non-exempt position between $20.19 - $25.00 (pay to commensurate with experience). This is a hybrid position and requires 2-3 days/week in the Naperville office.

Role Responsibilities:

International Fulfillment & Logistics

• Monitor shipment and delivery schedules to ensure on-time order releases
• Coordinate backorder releases to align with promotional timelines
• Identify opportunities for drop shipping directly from international printers
• Engage with carriers to resolve pending deliveries
  
  

Account Management

• Respond to inbound requests from international accounts
• Assist with onboarding and setup for new accounts
• Develop and maintain custom reporting for international accounts
• Oversee customer management and order processing for global partners
  
  

Systems & Processes

• Utilize tools like Excel and SAP for reporting and analysis
• Collaborate with freight forwarders to determine optimal shipping methods
• Support Accounting with inventory and invoicing tasks
• Maintain up-to-date process documentation
  
  

What you bring/qualifications:

• Knowledge of SAP, SQL, or experience coordinating international shipments
• Previous experience in a similar role with a strong understanding of international supply chain processes
• Proficiency in Excel and foundational knowledge of international shipping
• Strong team player/collaborator
• Excellent communication and problem-solving skills
• Growth Mindset: Someone who is eager to learn, explore new ideas, and seek feedback
• Must love books!
  
  

Please include a strong cover letter outlining your experience and interest in the position. Only those including cover letters and salary requirements will be considered.

Full-time employees are eligible for our comprehensive benefits program. Our range of benefits include, but are not limited to, Medical/Prescription drug insurance, Dental, Vision, Health Care/Dependent Care Flexible Spending Account, Health Savings Account 401(k), Short and Long-Term Disability Insurance, Life/AD&D Insurance, & generous paid time off.

Sourcebooks values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

As Newsweek’s #2 Most Loved Workplace in 2024 and a recognized leader in innovation by Fast Company (2024 Most Innovative Companies, 2023 Best Workplaces for Innovators), we use a mission-driven, data-centered approach to drive success for our authors and their books. We’re a thriving entrepreneurial company that creates books that transcend categories and defy odds, and we’ve been honored with hundreds of national bestsellers and awards. We are passionate book lovers dedicated to connecting books to readers in innovative ways. Story by story, book by book, we have changed more than 300 million lives. Join us as we change 300 million more!

Powered by JazzHR

L7UnTsVyhD