What are the responsibilities and job description for the Financial Center Relationship Banker - Waco, TX position at South State Bank?
As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.
Summary:
The Financial Center Relationship Banker is a sales and service focused position designed to achieve financial center objectives by generating new relationships and retaining existing relationships utilizing a variety of business development strategies.
Responsibilities:
Conduct business development activities to achieve financial center sales and revenue goals
Actively participate in meeting financial center growth initiatives offering referrals and services to new and existing clients
Acquire, expand, and retain client relationships with existing clients and prospects to achieve target objectives
Participate in weekly coaching sessions with financial center leadership
Conduct discussions with existing clients and prospects to understand background and identify banking needs through effective profiling; clearly communicate potential solutions
Participate in workplace banking events
Cross-sell all products and services to meet clients’ needs and achieve strategic objectives and retention goals
Refer to other lines of business in order to expand new and existing relationships
Conduct outbound sales activities (chamber/networking events, community events, meetings with local businesses) to establish visibility in the community and drive business to the financial center
Cultivate partnerships across business lines to obtain and provide qualified referrals, and capitalize on secondary incentive plans
Execute integrated sales, relationship, and credit strategies that are aligned with the financial center’s business plan
Take ownership of the client experience including onboarding and resolve service issues as appropriate through follow-up from self and other Bank resources following client transactions
Schedule periodic meetings and check-points with clients to provide value-added services
Assist customers by processing a variety of financial transactions efficiently and accurately according to established Bank policies and procedures
Originate consumer and small business loans
Open new accounts, including but not limited to checking, savings, CD’s, IRA’s, Business
Process maintenance, operations and correspondence for new and existing accounts
Provides timely follow up with clients as necessary to ensure completion of document packages
Demonstrate knowledge and understanding of new account systems; maintaining technical expertise of current products
Maintain the required knowledge of products, services, policies and procedures, and other compliance requirements that pertain to the Retail Bank
Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
Obtain legal documentation and all required customer information in compliance with the Bank’s New Account Opening Policy, the Bank Secrecy Act and the US Patriot Act’s Customer Identification Program
Qualifications:
Education Requirements
High school diploma or equivalent education certificate (GED)
Minimum Experience
Minimum of 3 years sales experience
Minimum of 1 year experience in Retail or Financial sales
Licenses and Certifications
This position requires registration with the National Mortgage Licensing System (NMLS) under the terms of the SAFE Act of 2008 and Regulation Z. Upon hire you will be subject to the required registration process, which includes a federal criminal background screening and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal record while employed with Independent Financial, may result in separation of employment. Required pre-employment screenings are conducted separately from the NMLS registration process.
Knowledge, Skills, & Abilities
Demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
Proven ability to identify customer needs and tailor features and benefits of products/services to customers with differing needs
Ability to make personal connections, engage and educate customers, ask open-ended questions and use listening skills to establish trust and build lasting customer relationships
Ability to meet and exceed sales goals
Ability to complete routine transactions with limited supervision
Strong organizational, interpersonal, communication, and customer relation skills
Attention to detail and mental concentration for accurately performing tasks
Ability to balance multiple tasks simultaneously
Ability to follow standard operating policies and procedures
Computer proficiency with working knowledge of Microsoft Office Suite applications, required
Ability to adapt to changing work environment
Ability to work during branch hours of operation
Effective time management
Strong team player
General knowledge of Bank Secrecy Act and OFAC related responsibilities in the performance of daily operations to ensure adherence to bank policies and compliance with all regulatory requirements
Position requires lifting, carrying, or moving heavy items. Must be able to lift up to 25 lbs.
May be required to sit or stand for long periods of time
Summary:
The Financial Center Relationship Banker is a sales and service focused position designed to achieve financial center objectives by generating new relationships and retaining existing relationships utilizing a variety of business development strategies.
Responsibilities:
Conduct business development activities to achieve financial center sales and revenue goals
Actively participate in meeting financial center growth initiatives offering referrals and services to new and existing clients
Acquire, expand, and retain client relationships with existing clients and prospects to achieve target objectives
Participate in weekly coaching sessions with financial center leadership
Conduct discussions with existing clients and prospects to understand background and identify banking needs through effective profiling; clearly communicate potential solutions
Participate in workplace banking events
Cross-sell all products and services to meet clients’ needs and achieve strategic objectives and retention goals
Refer to other lines of business in order to expand new and existing relationships
Conduct outbound sales activities (chamber/networking events, community events, meetings with local businesses) to establish visibility in the community and drive business to the financial center
Cultivate partnerships across business lines to obtain and provide qualified referrals, and capitalize on secondary incentive plans
Execute integrated sales, relationship, and credit strategies that are aligned with the financial center’s business plan
Take ownership of the client experience including onboarding and resolve service issues as appropriate through follow-up from self and other Bank resources following client transactions
Schedule periodic meetings and check-points with clients to provide value-added services
Assist customers by processing a variety of financial transactions efficiently and accurately according to established Bank policies and procedures
Originate consumer and small business loans
Open new accounts, including but not limited to checking, savings, CD’s, IRA’s, Business
Process maintenance, operations and correspondence for new and existing accounts
Provides timely follow up with clients as necessary to ensure completion of document packages
Demonstrate knowledge and understanding of new account systems; maintaining technical expertise of current products
Maintain the required knowledge of products, services, policies and procedures, and other compliance requirements that pertain to the Retail Bank
Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
Obtain legal documentation and all required customer information in compliance with the Bank’s New Account Opening Policy, the Bank Secrecy Act and the US Patriot Act’s Customer Identification Program
Qualifications:
Education Requirements
High school diploma or equivalent education certificate (GED)
Minimum Experience
Minimum of 3 years sales experience
Minimum of 1 year experience in Retail or Financial sales
Licenses and Certifications
This position requires registration with the National Mortgage Licensing System (NMLS) under the terms of the SAFE Act of 2008 and Regulation Z. Upon hire you will be subject to the required registration process, which includes a federal criminal background screening and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal record while employed with Independent Financial, may result in separation of employment. Required pre-employment screenings are conducted separately from the NMLS registration process.
Knowledge, Skills, & Abilities
Demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
Proven ability to identify customer needs and tailor features and benefits of products/services to customers with differing needs
Ability to make personal connections, engage and educate customers, ask open-ended questions and use listening skills to establish trust and build lasting customer relationships
Ability to meet and exceed sales goals
Ability to complete routine transactions with limited supervision
Strong organizational, interpersonal, communication, and customer relation skills
Attention to detail and mental concentration for accurately performing tasks
Ability to balance multiple tasks simultaneously
Ability to follow standard operating policies and procedures
Computer proficiency with working knowledge of Microsoft Office Suite applications, required
Ability to adapt to changing work environment
Ability to work during branch hours of operation
Effective time management
Strong team player
General knowledge of Bank Secrecy Act and OFAC related responsibilities in the performance of daily operations to ensure adherence to bank policies and compliance with all regulatory requirements
Position requires lifting, carrying, or moving heavy items. Must be able to lift up to 25 lbs.
May be required to sit or stand for long periods of time
