What are the responsibilities and job description for the Customer Service Manager position at Southeastern Paperboard, Inc.?
Overview :
We are looking for a detail-oriented and experienced Customer Service Manager to lead our customer service team, foster strong client relationships, and oversee order processing and logistics coordination. This role demands a proactive leader with a keen eye for accuracy and efficiency, ensuring smooth operations, exceptional customer satisfaction, and seamless cross-departmental communication. Meticulous attention to detail is essential for maintaining accuracy in order management and upholding our high service standards.
Responsibilities :
- Lead, mentor, and support the customer service team to uphold exceptional service standards.
- Foster strong relationships with existing customers through proactive and effective communication.
- Oversee order processing, tracking, and coordination with scheduling and production teams to ensure seamless operations.
- Coordinate with the logistics department to ensure timely and accurate deliveries.
- Professionally manage and resolve escalated customer inquiries and concerns.
- Develop and implement customer service policies and best practices to enhance team efficiency and customer satisfaction.
- Accurately process orders, manage inventory and monitor production with meticulous attention to detail.
- Serve as the key liaison between customers, sales teams, and internal departments to deliver a seamless customer experience.
Qualifications :
This role is ideal for a proactive, customer-focused professional who wants to make a significant impact by leading a dynamic customer service team.