What are the responsibilities and job description for the Medical Office Receptionist position at Southern Illinois Healthcare?
Overview
Your Career. Our Company. Together, We Grow.
At Southern Illinois Healthcare (SIH), we realize that in order to provide our surrounding communities with excellent care, we must begin by providing our employees with that same care and appreciation. We offer rich opportunities to develop and grow professionally, an environment of excellence in patient care, and the awareness that everything we accomplish is a direct outgrowth of the superb efforts and dedication of our employees.
As a non-profit system of almost 4000 employees, we have won national acclaim for our cancer, cardiac, stroke, bariatric, breast imaging, and rehabilitation services.
The medical receptionist will promptly greet and assist patients, families, and other guests in a professional, positive, and caring manner through in-person, online, and telephone interactions.
Responsibilities
Role Specific Responsibilities
- Understand emergency office procedures and individual roles, and actively participate in training drills when required.
- Assist patients to complete appropriate medical insurance, or legal forms and documentation as needed.
- Release approved medical records according to established procedures
- Compassionately listen to patient concerns, and provide satisfactory resolution independently, or with team support.
- Contribute to improvements in patient care by self-reflecting on individual and team processes, and offering constructive input into the problem-solving cycle.
- Promptly greet all patients, families, internal customers, and other visitors in a caring, professional, and helpful manner.
- Accurately and efficiently schedule patient appointments; process cancellations and re-schedule requests per practice standards. Verify appointments as needed.
- Accurately, promptly, and professionally check-in or register patients prior to their appointment.
- Provide clear instruction concerning follow-up care, as instructed by provider, at the completion of patient visits.
- Verify patient insurance, collect payments and provide receipts. Accurately post same payments to patient accounts and reconcile a daily deposit.
- Answer incoming phone calls promptly and courteously, and ensure that questions are resolved quickly.
- Maintain reception desk, lobby, patient restroom, and/or waiting room areas in a welcoming and organized condition.
- Assist in opening or closing the clinic per practice standards, as required by scheduled working hours.
- Complete and document in-basket and work queue tasks according to EMR and practice protocols.
- Receive and distribute incoming mail and faxes per practice protocols.
- Encourage and activate patient use of patient portal.
Qualifications
- High School diploma or equivalent required
- Associates degree preferred
- Technical Experience: General typing and computer skills required.
Customer service and medical office with electronic medical record experience preferred.
