Service Operations Manager

PEOPLE FIRST: BUILDING TALENT BY DESIGN

At Southland we aspire to build a workforce that’s as diverse as the people who occupy the buildings we design, build and maintain. Building talent by design, is our intentional approach to creating a truly safe, collaborative and inclusive work environment that fosters growth, empowers professional achievement and where people are treated with respect at all levels.

If you’re someone with a true passion for our industry, a life-long learner, with high accountability and a drive for results we’re looking for you!  At Southland, we hire problem solvers that are focused on providing customer value through continuous improvement and will take ownership to create the best experiences that will have an impact wider than their own job.  We thrive on creating a strong company and culture where you’ll feel engaged, challenged and valued.

If you’re ready for the next big step in your career and want a career full of fun and excitement and to be a part of a fast-paced growing company, then JOIN our team and become a part of an organization that values PEOPLE, SAFETY, INNOVATION, COLLABORATION, INTEGRITY, ACCOUNTABILITY & SUSTAINABILITY.

POSITION SUMMARY

This role is responsible for managing service operations, including financial results and management of service operations’ team. In addition, this role is responsible for growing the Service Business through the hiring and development of the Service team.

What you’ll do:

• Ensures the completion of all preventive maintenance contracts, service projects, pull through orders and T&M within the business portfolio.
• Partners with Manager, Service & Special Projects (along with Sales and Service Coordinator Leaders) to develop department budget, monitor expenses and ensure the group is operating efficiently and effectively. Manages operational activities on an ongoing daily basis, exercising tight cost control and maximizing price realization.
• Ensures billings are reviewed monthly and any deviation in the monthly financial results can be justified. Assists with determining quarterly service sales commission payments.
• Assist the sales team with operational support to secure new business and take the lead on driving all pull through and T&M orders.
• Seeks customer feedback and takes measures based on feedback to ensure customer satisfaction.
• Partners with Safety to implement new and ongoing programs, including compliance with site-specific safety requirements. Performs periodic site inspections. Participates in safety/incident investigations and reviews. Ensures timely responses and documents actions/corrections.
• Manages and mentors the service operations team to develop their technical, supervisory and leadership skills. Assists with hiring, coaching and training employees. Conducts group meetings as needed.

What you’ll need to be successful:

• Bachelor’s degree in Engineering, Business Administration or other related field preferred or applicable experience
• 10 years of service management experience for a control systems and/or HVAC organization, including people management
• Significant experience in managing a service business greater than $5M in revenue
• Ability to work very effectively in a collaborative manner with colleagues and staff to create results driven, team-oriented environment
• Very significant service, contracting, operations, and people management skills
• Demonstrated ability to lead, motivate and direct personnel toward greater achievement of a common goal
• Significant presentation, verbal and written communication skills are required to interact with customers, vendors and employees
• Solid verbal and written communication skills
• Excellent customer service skills
• Excellent project management skills and ability to multi-task and prioritize
• Solid Microsoft Office Word and Excel skills
• Significant knowledge of HVAC and overall building systems is required
• Some travel

YOU Matter

Benefits:

As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family:

·        401(k) Plan with 50% Company Match(no cap) and immediate 100% vesting

·        Annual bonus program based upon performance, profitability, and achievement

·        Medical, Dental, Vision Insurance – 100% Paid for Employee

·        Term Life, AD&D Insurance, and Voluntary Life Insurance

·        Disability Income Protection Insurance

·        Pre-tax Flexible Spending Plans (Health and Dependent Care)

·        Paid Parental Leave Benefits

·        Holidays/Vacation/Personal Time/Life Events Leave

·        Numerous training opportunities and company-paid membership for professional associations and licenses

For more information on Southland Industries, please visit our web site: Southland Careers or on Facebook or LinkedIN or Twitter

To hear what our employees are saying about working at Southland Industries, check out our Career Video - Working at Southland

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, sex, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

**All employment offers are contingent upon successful, drug test, background check and professional reference checks. **

**We are not able to offer sponsorship of employment at this time**

If you don’t feel this position is a match for you, we encourage you to share it with others. Feel free to share throughout your social networks and follow us on Facebook, Twitter, LinkedIn and Instagram to keep up to date on what we’re doing as a company.