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Deposit Operations Specialist

SOUTHWEST BANK
Odessa, TX Other
POSTED ON 12/9/2024 CLOSED ON 2/2/2025

What are the responsibilities and job description for the Deposit Operations Specialist position at SOUTHWEST BANK?

Job Details

Job Location:    Wayland - Odessa, TX
Salary Range:    Undisclosed

Description

Under general supervision, the Deposit Operations Specialist provides accurate and efficient servicing of all deposit-related functions to ensure that questions and requests for assistance are handled timely. Will be cross-trained in all areas of Deposit Operations and CRC. When not fulfilling a specific position in Deposit Operations or CRC, will be assigned to special projects.

 

QUALIFICATIONS

Major Duties & Responsibilities

Deposit Operations duties include but not limited to:

  • Wire Transfers;
  • Overdraft Program;
  • Quality Control and Document Tracking;
  • NSF/Non-posted Items;
  • Fraud monitoring and dispute resolution;
  • Account & Customer Maintenance;
  • Check Adjustments.

CRC duties include but not limited to:

  • Answer and transfer calls appropriately.
  • Assist customers with various requests via phone with respect;
  • Assist with setting up Online Banking and related features;
  • Assist with tickets submitted by the branch employees;
  • Order debit cards and checks as needed;
  • Assist with research requests;
  • Other duties as assigned.

 

Requirements

  • High School Diploma or equivalent.
  • 2 years of related work experience in deposit operations or branch experience.
  • Proficient understanding of debits and credits.
  • Thorough working knowledge of MS Office; strong Excel skills.
  • Thorough understanding of core and support bank processing system.
  • Strong attention to detail.
  • Excellent organization skills.
  • Excellent verbal communication.

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