What are the responsibilities and job description for the Deposit Operations Specialist position at SOUTHWEST BANK?
Job Details
Description
Under general supervision, the Deposit Operations Specialist provides accurate and efficient servicing of all deposit-related functions to ensure that questions and requests for assistance are handled timely. Will be cross-trained in all areas of Deposit Operations and CRC. When not fulfilling a specific position in Deposit Operations or CRC, will be assigned to special projects.
QUALIFICATIONS
Major Duties & Responsibilities
Deposit Operations duties include but not limited to:
- Wire Transfers;
- Overdraft Program;
- Quality Control and Document Tracking;
- NSF/Non-posted Items;
- Fraud monitoring and dispute resolution;
- Account & Customer Maintenance;
- Check Adjustments.
CRC duties include but not limited to:
- Answer and transfer calls appropriately.
- Assist customers with various requests via phone with respect;
- Assist with setting up Online Banking and related features;
- Assist with tickets submitted by the branch employees;
- Order debit cards and checks as needed;
- Assist with research requests;
- Other duties as assigned.
Requirements
- High School Diploma or equivalent.
- 2 years of related work experience in deposit operations or branch experience.
- Proficient understanding of debits and credits.
- Thorough working knowledge of MS Office; strong Excel skills.
- Thorough understanding of core and support bank processing system.
- Strong attention to detail.
- Excellent organization skills.
- Excellent verbal communication.
Qualifications