Assistant Manager

Upward Mobility with Sovereign Services!

Powered by Propark Mobility

 Assistant Account Manager

Houston, TX, 77027

Commensurate with Experience

Full-time Opportunity; Full Company Benefits

Sovereign Services was founded on a simple philosophy: the total commitment to the highest standards of service in the industry. With the power of Propark and its wide-ranging, back-office support, we will continue that Houston tradition and seek growth opportunities in markets throughout Texas. The future is bright, and we look forward to bringing our unique brand of five-star service to industries across the state.

Experienced, Creative, and Independent - is that you?

Our Assistant Account Managers enjoy working in a fun, progressive environment in which people are provided strong direction and then empowered to complete their objectives. This position is responsible for the daily management of parking operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing your team. The ideal candidate will have previous parking industry experience, with off airport experience preferred.

Who are you?

• You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries. 
• You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest and thoughtful.
• Your friends describe you as trustworthy, loyal and dependable.
• You are self-sufficient, resourceful and decisive.
• You see a challenge as an opportunity and are looking for a position with a chance for growth. 
• You have a flexible schedule meaning that the position may require working weekends and holidays.
• You have impeccable conversational and written communication skills.
• You have an exceptional way with people and you bring extraordinary results.

To set the stage further - here are some of the things you can expect:

• Supervise and manage all frontline associates, including supervisors, cashiers, valets personnel on a daily basis.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination. 
• Assist in training cashiers, and valets to ensure meeting of job expectations.
• Provide continuous customer service training for all Propark Sovereign employees at assigned location.
• Assist office manager with administrative duties.
• Patrol and monitor safety and cleanliness of front drive and facility.
• Act as point of contact for damage claims and ensure each incident is dealt with completely.
• Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
• Assist in reconciliation of time cards and submission of payroll for Propark Sovereign staff.
• Ensure compliance of company and client policies and procedures.
• May be asked to fill in for front line associates during their absences.
• May be asked to fill in for Account Manager in his/her absence or on second shift/weekends.

Apply Now!

We look forward to meeting you!

Propark is an Equal Opportunity Employer (EOE).  Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.  If you need assistance or an accommodation during the application process because of a disability, it is available upon request.  The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.