What are the responsibilities and job description for the Service Manager (Manufacturing) position at SP Associates?
KNOW HOW / SKILLS
Supply Chain Experts on MRP / ERP
SAP knowledge preferred
Logistics / Transportation Knowledge
ISO 9000 QM / TS16949 / SOX knowledge
Textile manufacturing knowledge preferred
KEY COMPETENCIES
Situational influencing
Organizational commitment
Decision making
Adaptability
Achievement orientation
Customer Focus
KEY ACCOUNTABILITIES
Build a performance-driven team; manage the resources; motivate and lift competencies of the staff to meet growing business requirement; manage development plan for talents properly, and consciously work on succession plan. Responsible for Performance Management and Team Management
Manage the Customer Service team, ensuring delivery and high quality of service on behalf of all customers. Must know the customer's business and probe about the needs of the customer, beyond what is immediately expressed.
Manage Customer Service team to meet the agreed global, regional, and local targets, such as Sales, Inventory value, OTIF (customer, replenishment, production, etc.)
Deep knowledge about the types of reverse logistics operations (returns), logistics scheduling, differentiated customer order management, domestic rules and regulations and customer service strategies
Full accountability of standard costing of inventory and inventory transactions.; then, linking the numbers with business activities. Drive continuous improvement on problematic inventory
Manage decision-making processes with respect to parameters and have the capability to cope with the consequences of your decisions.
Take full accountability on CUSTOMER SATISFACTION; work closely with commercial / marketing and external customers to understand the "customer voice"; translate real customer voice into improvement opportunity
Provide a safe working environment and ensure full compliance in EHS, ethics and compliance.
Requirements
KEY REQUIREMENTS
Education : Bachelor's degree or above; Major in Supply Chain Management, Business Admin, related areas.
Experience : 6-8 years in Customer Service operations, and 3-5 years in management experience.
Must be able to demonstrate a deep insight into the organization and managed processes.
Must have excellent written, oral, phone and presentations skills
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