Description

Drive Hospitality is currently hiring a Valet Manager for our prestigious hotel in West Hollywood, Mondrian Hotel.

Valet managers are responsible for overseeing the operations of valet services. They ensure that their employees are performing their jobs correctly and in accordance with company standards. They may also be involved in hiring, training, scheduling, and other administrative tasks.

Valet managers need to have strong leadership skills and a keen eye for detail. They must be able to effectively communicate with their staff while also maintaining an active presence on the floor where valet services take place.

Valet Manager Job Duties

A valet manager typically has a wide range of responsibilities, which can include:

• Training new valets on job responsibilities, including safety procedures and customer service standards.
• Coordinating with security staff to ensure that valets are aware of problem guests who may cause trouble.
• Managing operations of a valet parking business by ensuring that vehicles are parked in a timely manner and are available to customers when requested.
• Ensuring that cars are parked properly according to company guidelines such as angle of parking and distance between cars.
• Reporting any accidents or claims involving vehicles owned by the company.
• Managing the scheduling and payroll of valets, including hiring, training, and firing employees as needed
• Performing administrative tasks such as accounting, human resources, and purchasing
• Coordinating with other departments to ensure the smooth operation of events or parties where valet services are required.
• Educating customers about parking rates and services offered by the company.

Valet Manager Salary 

Valet managers’ salaries vary depending on their level of education, years of experience, and the size and location of the company. They may also earn additional compensation in the form of tips.

The employment of valet managers is expected to grow faster than average over the next decade.

As more restaurants and hotels offer valet parking, demand for these workers will increase. In addition, the need to provide a high level of customer service will encourage businesses to hire valet managers who can ensure that customers are satisfied with their experience.

Valet Manager Job Requirements

The qualifications for a valet manager position may vary, but often include:

Education: A valet manager typically needs a high school diploma or GED certificate. Some employers may prefer an associate or bachelor’s degree in hospitality or business administration. These degrees can help valet managers understand the business side of valet services and assist them in managing their staff.

Training & Experience: Valet managers typically receive on-the-job training from their previous positions. They may also receive additional training from their employer to learn the specific procedures and policies of the establishment.

Certifications & Licenses: Valet managers don’t need any certifications to earn their position, but a valid driver’s license and experience in the industry make them a more appealing candidate when applying for jobs.

Valet Manager Skills

Valet managers need the following skills in order to be successful:

Customer service: Customer service is the ability to interact with customers in a friendly and helpful manner. Valet managers often interact with customers on a daily basis, so it’s important that they have excellent customer service skills. This can include greeting customers, answering questions, resolving issues and providing excellent service.

Leadership: Leadership is the ability to guide and motivate a team to achieve a common goal. As a valet manager, you may be responsible for training and overseeing a team of valet attendants. Being an effective leader can help you to train your team members effectively and ensure they are performing their duties to the company’s standards.

Communication: Communication is the act of transferring information from one person to another. Valet managers often communicate with their team members, customers and other managers. Effective communication can help you convey information clearly, answer questions and resolve issues.

Organization: Valet managers often have to manage multiple tasks at once, so organizational skills can help you prioritize your responsibilities and keep track of your team’s tasks. You can also use organizational skills to keep track of valet data, such as customer wait times and sales numbers.

Multitasking: A valet manager oversees the operations of a valet service, which means they need to be able to multitask. This includes managing multiple employees, handling customer service issues, monitoring the valet service’s finances and ensuring the valet service is following all applicable laws and regulations. Being able to multitask can help a valet manager be more efficient and productive.

Valet Manager Work Environment

Valet managers work in a fast-paced environment in which they are constantly on their feet and interacting with customers. They work long hours, often including weekends and holidays, and they may be required to work overtime on short notice. Valet managers must be able to handle stress well and be able to think quickly and make decisions in a split-second. They must also be able to handle customer complaints and resolve them in a professional and courteous manner.

Valet Manager Trends

Here are three trends influencing how valet managers work. Valet managers will need to stay up to date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The Growth of Self-Driving Cars

As self-driving cars become more popular, valet managers will need to adapt their services to meet the needs of customers.

Self-driving cars are still a relatively new concept, and many people are not yet comfortable with the idea of riding in one. As this technology becomes more mainstream, valet managers will need to find ways to make customers feel comfortable and secure in these vehicles. This may include providing additional training for drivers or offering ridesharing services that allow customers to ride with other passengers.

The Importance of Customer Experience

The customer experience is becoming increasingly important in today’s economy. Customers are looking for businesses that provide a unique and memorable experience, and they are willing to pay extra for it.

Valet managers can capitalize on this trend by creating a unique customer experience. This can be done by adding special touches to the valet service, such as greeting customers with a warm welcome or providing them with refreshments while they wait. In addition, valet managers can also focus on creating a positive environment for employees, which will lead to a better overall experience for customers.

More Focus on Employee Engagement

Employee engagement is becoming an increasingly important topic in the business world. Companies are realizing that if they want to be successful, they need to have employees who are passionate about what they do and who are committed to the company’s mission.

Valet managers can play a key role in employee engagement by creating a workplace culture that promotes collaboration and teamwork. They can also encourage employees to get involved in activities outside of work, such as volunteering or attending conferences.

Advancement Prospects

The valet manager is responsible for the parking lot and the vehicles in it. They are in charge of a team of valets who park and retrieve the vehicles. The manager is also responsible for the safety of the vehicles and the valet team. They may also be responsible for the financial aspects of the valet service, such as collecting fees and making sure that the valet service is profitable.

The valet manager may be promoted to a higher position within the valet company, such as regional manager of operations. They may also start their own valet company.

• Schedule and manage the valet staff, ensuring proper coverage for all shifts.
• Train new hires in company policies and procedures
• Inspect vehicles for damage and report any issues to the appropriate party.
• Park and retrieve vehicles in a safe and efficient manner.
• Keep track of vehicle keys and maintain organization in the key box.
• Communicate with customers in a professional and courteous manner.
• Handle customer complaints or concerns in a prompt and effective manner
• Ensure that the parking area is clean and free of debris.
• Monitor the parking lot for suspicious activity and report any incidents to the proper authorities.
• Assist with traffic control as needed.
• Complete daily reports and submit to the supervisor.
• Perform other duties as assigned.

Qualifications

Required Skills and Qualifications

• High school diploma or equivalent
• 21 years or older 
• Proven experience as a valet manager or similar role
• Excellent customer service skills
• Strong leadership and organizational skills
• Ability to multitask and work well under pressure
• Valid driver’s license with clean driving record

Preferred Skills and Qualifications

• Associate’s degree or higher
• Previous experience working in a hotel or related industry
• Working knowledge of Microsoft Office and other software programs
• Familiarity with parking lot management systems
• Bilingual ability