Front Office Associate

About Us: At Specialty Orthopaedics, we pride ourselves on delivering exceptional orthopaedic care with a focus on patient comfort and efficiency. Our team is seeking a friendly, organized, and professional Front Office Receptionist to join our busy practice. This role is crucial in ensuring a positive and seamless experience for our patients from the moment they walk in the door.

Key Responsibilities:

• Patient Interaction: Greet and check-in patients with a warm and professional demeanor. Verify patient information and ensure accuracy.
• Appointment Scheduling: Manage patient appointments, including scheduling, rescheduling, and cancellations, ensuring optimal patient flow and efficient use of providers' time.
• Communication: Answer phone calls promptly, addressing patient inquiries, transferring calls, and taking accurate messages.
• Administrative Support: Handle front office tasks such as filing, scanning, and managing patient records. Assist with insurance verification and referrals as needed.
• Data Entry: Input and update patient information into the electronic health records (EHR) system with precision and confidentiality.
• Patient Flow: Ensure the waiting area is clean and organized. Monitor patient flow and communicate with clinical staff regarding patient status.

Qualifications:

• High school diploma or equivalent; additional certification in office administration or medical reception is a plus.
• Proven experience in a receptionist or front office role, preferably in a medical or orthopaedic setting.
• Excellent communication and interpersonal skills with a strong customer service orientation.
• Proficiency in Microsoft Office Suite and familiarity with EHR systems.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Attention to detail and the ability to handle sensitive information with confidentiality.

What We Offer:

• Competitive salary and benefits package.
• A supportive and collaborative work environment.
• Opportunities for professional development and career growth.
• [Additional perks: e.g., Health insurance, paid time off, retirement plans, etc.]