What are the responsibilities and job description for the Call Center Customer Service Representative position at Spherion Staffing Corporation?
Job description
Customer Service Representative
Background and Drug Screen - Required
Fluent in Spanish Preferred
Start Date: Immediately
TEMP to PERM Role
Hourly Compensation: $27-28/hr
Work Schedule: Monday to Friday, 8:30 AM - 5:00 PM or 8am - 5pm
Required Skill Set: Proficiency in handling high-volume incoming calls, adept at credit card transactions, team-oriented, adaptable, and bilingual capabilities preferred if available.
What You’ll Do:
Respond to Customer Inquiries. Interact with customers on the phone and satisfy their requests for concrete, including type, color, and timing. When appropriate, ensure customers are aware of the value added products we offer.
Input and Update Concrete Orders. Input concrete orders. Communicate order delivery date and time with customers, including mix requirements, color, add-mixtures, charges, and delivery location. Input and change orders in a timely manner. Inform the Production Manager or department manager of special instructions or if special materials are needed with any given order.
Verify Orders. Ensure that the customer understands all relevant company policies and terms of sale, including "will calls", ordered yards versus actual yards, stand-by, overtime, Saturday charges, and short load charges.
Additional Responsibilities. Other duties as assigned.
Skills You’ll Need:
Education. Must have a high school diploma or GED.
Experience. Must have a minimum of 3 years experience in customer service.
Functional Knowledge. Must have knowledge of products, concepts, practices, and procedures.
Technology Skills. Must be proficient with Microsoft Word and Excel.
Language Skills. English/Spanish bilingual is preferred.
Job Types: Full-time, Temporary
Expected hours: 40 per week
Shift:
- Day shift
Work Location: In person
Job Types: Full-time, Contract
Pay: $24.00 - $27.00 per hour
Expected hours: 40 per week
Shift:
- Day shift
Ability to Relocate:
- Pleasanton, CA 94566: Relocate before starting work (Required)
Work Location: In person
Salary : $24 - $27
