Customer Service Agent

Customer Service Representative
Location: Silver Spring, MD

We are seeking a dedicated Customer Service Representative to support operations at the Silver Spring Civic Building. This role combines event support with customer service responsibilities to ensure smooth facility operations and excellent visitor experience.

Key Responsibilities:

• Provide information about facility rentals and assist clients with booking spaces for events
• Monitor and support events, including setup and breakdown
• Handle general inquiries from the public regarding the civic building and its services
• Perform porter services for various functions and conferences
• Maintain a flexible schedule to accommodate varying event times

Requirements:

• Strong customer service and communication skills
• Ability to lift and move up to 50 pounds
• Flexible availability to work varying shifts based on event schedule
• Professional demeanor and attention to detail
• Experience in event support or facility operations preferred

This position offers a dynamic work environment with opportunities to interact with the community while supporting diverse events and activities at the civic building.

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