Medical Receptionist - Call Center

The medical receptionist in our centralized call center plays a crucial role by serving as the first point of contact for patients seeking appointments with our providers across multiple locations. This full-time position involves answering calls, scheduling appointments, communicating patient needs, and ensuring a positive first impression for patients.

Job Duties:

• Greet patients/customers in a polite, prompt, helpful manner. 
• Assist patients or customers with appointment scheduling, rescheduling, and cancellation requests
• Adheres to established scheduling protocols and procedures.
• Obtain accurate and up to date demographic information.
• Instruct patient of appointment expectations. 
• General office duties such as answering the telephone, taking messages, scanning, copying, and faxing.
• Reviews all incoming correspondence and referrals and routes appropriately.  
• Maintain work area in a clean, safe, and organized manner.
• Follow HIPAA regulations, Joint Commission standards, other regulatory and compliance rules and regulations, and hospital policies and procedures.

Key Skills and Qualifications:

• Excellent communication and interpersonal skills.
• Ability to handle large call volumes while maintaining a polite and positive attitude.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Attention to detail and accuracy