What are the responsibilities and job description for the Patient Registration - Emergency Department position at St. Joseph Regional Medical Center?
Description
The work location for this position is Lewiston, Idaho
Full-Time: 80-hrs per pay period
Hours: 8:00am - 4:30pm
Benefits May Include:
- Medical, Dental, Vision
- 401k w/ employer match
- Short & Long-term disabilities
- Life & AD&D insurances
- Employee Assistance Program
- Pet Insurance
- and more…
Position Summary
Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Collaborates with a variety of personnel and departments to ensure smooth clinic operations.
Primary (Essential) Duties:
- Pre-registers/registers patients with accurate patient demographic, financial data. Upon registration, address co-pay, co-insurance, for scheduled appointment/procedure, etc.
- Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
- Stays current with insurance requirements.
- Responds to customer’s inquiries in a timely and professional manner.
- Assists with departmental coverage as needed.
- Manages daily appointment schedules which may include reminder calls and calling all referrals.
- Collects co-pays and perform co-pay reconciliation.
- Responsible for scanning and accurately placing documents, results, into the patient electronic medical record.
- Responsible for reviewing the patient electronic medical record in advance of patient appointment to assure that all required documents are in place.
- Establishes priorities and accomplishes task in a timely manner.
- Performs other duties as assigned.
Scion Health considers a consistently positive, cooperative, self-motivated, courteous, and professional attitude to be an essential function of every position. While different positions have different primary areas of responsibility, everyone needs to work as a team, and we expect all employees to roll up their sleeves and pitch in as necessary to get the job done.
Employees must be able to relate to other people beyond giving and receiving instructions: (a) can get along with co-workers or peers without exhibiting behavioral extremes, (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond appropriately to constructive feedback from a supervisor.
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g., emergencies, changes in workload, rush jobs or technological developments) dictate.
Qualifications
EDUCATION & EXPERIENCE
Required:
- One year customer service experience.
- Experience using Microsoft Office applications, including Word, Excel and Outlook.
Preferred:
- High School Diploma/GED diploma.
- One year of medical office or related experience.
- Demonstrated knowledge of Medical Terminology and CPT/ICD9 coding.
- Knowledge of insurance process and regulations.
- Must possess appropriate knowledge/skill to work in environment where there is potential for contact with communicable diseases, odors, fumes and other biohazards.
- Possess ability to communicate verbally and in writing, hearing adequate to respond appropriately to phone, equipment, alarms, etc.
