PUBLIC TECHNOLOGY ASSISTANT - RPT

Are you passionate about technology? Do you enjoy helping people? Does connecting people with technology and digital resources sound exciting? The St. Louis Public Library’s Baden Branch is seeking a Public Technology Assistant. The Library values the talents and perspectives that a diverse workforce brings and how this positively impacts our services and customer base. We seek people who understand these values to join our team.

Our ideal candidate is someone who will connect the community to our resources to further our primary mission as a customer-centered public library providing vital services to the people of St. Louis. This role requires someone who is enthusiastic, patient, and committed to providing excellent customer service and is comfortable working with the public and providing technology-related assistance.

In This Role You Will

• Assist customers with the utilization of Library computers, personal devices or other equipment and troubleshoot Library equipment for customers and staff
• Plan and lead training sessions and programs for staff and customers
• Participate in regular team discussions regarding technology, Library services, customer assistance, and other topics.
• Communicate with managers regarding needed maintenance or Help Desk tickets for issues with technology.
• Provide one-on-one assistance for customers through Tech Connect appointments
  
  

You Will Need To Be

• Friendly, patient, and able to build relationships at all levels.
• Strategic about assisting customers with different levels of technological proficiency
• Capable of effectively presenting information and responding to questions from customers and staff
• Flexible, positive, and willing to work with staff and colleagues to successfully overcome challenges.
• Organized, detail-oriented, and able to work with competing tasks and priorities.
  
  

You Will Need To Have

• Six months to a year of customer service experience
• An associate’s degree or equivalent from a two-year college or technical school is preferred; a high school diploma, or GED.
• Strong communication, writing, speaking, and organizational skills.
• Comfort with using and learning new technology as the Library continues to evolve.
  
  

Benefits Include

• Competitive salary range starting at $17.67 per hour
• Medical, dental and life insurance
• Paid vacation, holidays, and sick days
• Pension plan through the Employees Retirement System of the City of St. Louis
• Partial tuition reimbursement for approved courses
• Professional development
  
  

Hours For This Position Are

20 hours a week, Tuesday 10:00 am- 2:00 pm, Friday- Saturday 9:00 am- 5:00 pm Hours subject to change.

About Baden Library

• The Baden Library first opened in a former mounted police station at 8316 N. Broadway Street in 1928. The library later moved to its present location at 8448 Church Road, opening in 1960.
• 8,400 square feet
• Collection size approximation is 20,000 titles (includes juvenile, adult, and foreign language material)
• 1 Public meeting room
  
  

About The Neighborhood

The Baden Library is located in the heart of the Baden Neighborhood, not far from the Baden Business District along N. Broadway. The Baden Neighborhood became part of the City of St. Louis in 1876. The neighborhood was located on the Kansas City and Northwestern Railroad line and was known as “the Baden Station.” Since then, Baden has been home to several prominent local businesses, including Dogtown Pizza’s production site. The City of St. Louis has committed to the revitalization of Baden, assisting with a nearly one-and-a-half million-dollar streetscape project that included the installation of decorative lighting, new sidewalks, and concrete planters along the business corridor. The Baden Library has been a community anchor for residents and a meeting place for community groups.

To Apply

If you are interested in this opportunity, please visit slpl.org , click on the Careers link, and submit your cover letter and resume with your application. Thank you!