Patient Support Rep

Make a Difference. Every Day. Patient Support Rep - St. Michael Medical Center
Are you passionate about helping others? Do you thrive in a fast-paced, compassionate environment? Then join our team at St. Michael Medical Center's renowned Cancer Clinic in beautiful Bremerton, WA!

We're searching for a highly motivated and empathetic Patient Support Representative to join our dedicated team. This isn't just a job; it's a chance to make a real, tangible difference in the lives of individuals facing cancer. You'll be the first point of contact for many patients, providing crucial support and guidance during a challenging time.

What you'll do:

Be a beacon of hope: Provide exceptional customer service and emotional support to patients and their families, answering questions, addressing concerns, and navigating complex medical processes.
Master the logistics: Schedule appointments, manage referrals, coordinate transportation, and ensure a smooth and efficient patient experience.
Become a vital link: Communicate effectively with physicians, nurses, and other healthcare professionals to ensure seamless care coordination.
Embrace technology: Utilize electronic health records (EHR) and other systems to maintain accurate and up-to-date patient information.
Contribute to a thriving team: Collaborate with colleagues to create a supportive and positive work environment.

What you'll bring:

A genuine passion for helping others, especially those facing challenging health situations.
Excellent communication, interpersonal, and problem-solving skills.
Strong organizational abilities and attention to detail.
Proficiency in computer applications, including EHR systems (experience with Epic is a plus!).
A high school diploma or equivalent; some college coursework preferred.
A positive attitude and a willingness to learn and grow.

What we offer:

Competitive salary and benefits package: Including medical, dental, vision, and retirement plans.
Opportunities for professional growth and development: We invest in our employees and encourage career advancement.
A supportive and collaborative work environment: Become part of a team dedicated to providing exceptional patient care.
The beauty of Bremerton: Enjoy the stunning natural surroundings of Puget Sound, with easy access to outdoor activities and a vibrant community.

Job Summary:

Performs a variety of general administrative support duties associated with the patient intake process for the Harrison Health Partners (HHP) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices as well as knowledge of medical terminology and the patient intake process.

Essential Duties:

Education/Experience:

One year of customer service work experience is required. Healthcare environment experience is preferred.