What are the responsibilities and job description for the Retail Facilities Coordinator I position at Starkey?
Starkey is hiring a Retail Facilities Coordinator for our subsidiary Audibel at its global headquarters in Eden Prairie, MN. Do you have a service desk background coordinating maintenance? Have you used a ticket system to help customers and enjoy problem solving? If so, this may be your next career move. This position is primarily responsible for the review, coordination, communication, and timely resolution of all retail related tickets ensuring seamless clinic operations and driving customer satisfaction. This position requires a driven individual with a problem-solving mindset.
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better.
Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what’s possible.
We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart.
https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6
JOB RESPONSIBILITIES/RESULTS
• Review and evaluate retail ticket requests or inquiries determining priority/urgency, defining optimum corrective action and timing.
• Schedule repairs and service for multiple trades and/or disciplines in retail stores monitoring through completion.
• Source local vendors and maintain positive working relationships to ensure quality vendor list.
• Effectively communicate status/action plan to responsible clinic staff and management.
• Maintain open communication with landlords/property management regarding repairs.
• Ensure accuracy and integrity of the ticket database and record keeping.
• Establish, organize, and communicate Standard Operating Procedures (SOPs) to ensure consistency and efficiency.
• Participate in continuous improvement initiatives to enhance clinic operations and efficiency.
• Gain understanding of clinic operations and become the subject matter expert for office maintenance requests.
• Perform other duties/responsibilities as assigned.
JOB REQUIREMENTS
Minimum Education, Certification and Experience Requirements
• Education
o High School Diploma or GED
o Associate degree (Preferred)
Experience
o Retail or administrative experience.
o Customer Service or supplier facing communication
Knowledge / Technical Requirements
• Knowledge of general building maintenance and systems
• Knowledge of basic methods, tools, materials and equipment used in routine maintenance repair work.
• Basic to intermediate knowledge and abilities with Microsoft Word, Excel, and PowerPoint
• Familiarity with ticket systems (preferred)
Competencies, Skills & Abilities
• Ability to maximize value while minimizing cost.
• Excellent problem-solving skills and analytic ability.
• Self-starter and able to adapt to a changing environment and workload.
• Embrace the challenges associated with the fast-paced commercial retail services.
• Have a high sense of urgency and customer service mindset
WORK CONTEXT
Working Conditions
• Standard office conditions
Equipment Operation
• Standard office equipment
Salary and Other Compensation:
The annual salary for this position is between $20.36 to $32.52/hr. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, 6 paid holidays annually, 2 floater days annually, 1 volunteer service day annually, paid paternity leave, and tuition reimbursement.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
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Salary : $20 - $33
