What are the responsibilities and job description for the Member Service Representative position at STATE DEPARTMENT FEDERAL CREDIT UNION?
Recognized by the city of Alexandria as a Gold Employer, the State Department Federal Credit Union (SDFCU) is dedicated to providing outstanding opportunities and professional development. Headquartered in Alexandria, Virginia, with assets exceeding $2.4 billion, we understand that our success is driven by our talented team members.
At State Department Federal Credit Union, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional Health, Dental, and Vision insurance within the first 30 days of service, a matched 401(k) plan with up to 4% SDFCU contribution, and much more.
Benefits and Perks of Working at State Department Federal Credit Union Include:
Diversity and Inclusion: Work in an environment that values and respects all team members.
Paid Holidays: Enjoy 12 paid holidays a year, including your birthday.
Flexible Work Options: Potential work-from-home options after the introductory period.
Generous Paid Time Off: Ample vacation and personal days to maintain a healthy work-life balance.
Tuition Reimbursement: Support for your ongoing education and career development.
Commute/Parking Incentives: Financial incentives for your daily commute.
Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages.
Gym Reimbursement: Stay healthy with our gym membership reimbursement program.
Team Bonding: Participate in company and team bonding events that foster a collaborative work environment. Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.
The State Department Federal Credit Union is seeking a branch Member Service Representative whose primary role is to assist members and potential members with their Credit Union needs. They will explain services, set up new accounts, respond to problems, and direct members to the appropriate personnel. The ideal candidate will demonstrate strong interpersonal skills, attention to detail, and a commitment to delivering exceptional customer service.
REQUIRED SKILLS AND COMPETENCIES:
1. Minimum of 1 year teller experience or 1 year customer service experience including cash handling and sales
2. Aptitude for working fast and accurately with numbers
3. Ability to solve arithmetic and mathematical reasoning problems
4. Strong interpersonal skills
5. Sound judgment
6. Strong organizational skills
7. Accurate inputting of 30 w.p.m.
8. Experience in a Windows based PC environment desired
