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Bilingual Customer Service Representative
$43k-53k (estimate)
Full Time 2 Months Ago
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State Farm Insurance Gaithersburg, MD is Hiring a Bilingual Customer Service Representative Near Gaithersburg, MD

Christian Durand - State Farm Agency, located in Gaithersburg, MD has immediate openings for a full-time bilingual (Spanish/English) Customer Service Representative and a full-time bilingual (French/English) Customer Service Representative. We are looking talented, caring, professional to join our team. This is a low-pressure position focused on Customer Service for a well-established State Farm Agent.

Insurance experience is not required as we will train the right person with the right personality and skill set! If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:

  • Answer phones and greet clients.
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.

You will receive:

  • Salary plus bonus
  • Paid time off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office

Requirements

  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Excellent communication skills - written, verbal and listening
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Ability to work in a team environment
  • Ability to assess customer needs and conduct effective interviews
  • Ability to effectively relate to a customer
  • Property Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Job Summary

JOB TYPE

Full Time

SALARY

$43k-53k (estimate)

POST DATE

01/26/2023

EXPIRATION DATE

02/24/2023

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The job skills required for Bilingual Customer Service Representative include Customer Service, Problem Solving, Communication Skills, Billing, Listening, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Bilingual Customer Service Representative positions, which can be used as a reference in future career path planning. As a Bilingual Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Customer Service Representative. You can explore the career advancement for a Bilingual Customer Service Representative below and select your interested title to get hiring information.

If you are interested in becoming a Bilingual Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Bilingual Customer Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Bilingual Customer Service Representative job description and responsibilities

Administering and receiving customer surveys on occasion.

01/04/2022: Bismarck, ND

Compare and evaluate possible customer service solutions, and decide which to recommend to customers to best meet their needs and circumstances.

02/19/2022: Dayton, OH

Enrolling new customers, offering new products and services to existing customers.

12/29/2021: New Orleans, LA

A representative needs to build rapport with customers to secure sales or create a substantial client base.

01/07/2022: Providence, RI

Monitoring call and mail histories to ensure that all customers have been assisted.

02/11/2022: Fort Worth, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Bilingual Customer Service Representative jobs

Must have Qualities of a Stellar Customer Service problem solving Skills.

12/17/2021: Topeka, KS

Respond to customer service complaints before they happen.

12/25/2021: Saint Cloud, MN

Minimum of one year customer service or related experience.

01/14/2022: Davenport, IA

They help customers with their queries and complaints.

02/13/2022: Wichita Falls, TX

Learn how to do research and provblem solving, and at the same time providing outstanding customer service.

02/24/2022: Salt Lake City, UT

Step 3: View the best colleges and universities for Bilingual Customer Service Representative.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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