DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
Valleywise Health Medical Center
2601 East Roosevelt Street, Phoenix, Arizona 85008

Salary: 14.8500 

Grade: 13

Closing Date: 3/17/2024

Would you like to be part of an amazing team that makes Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov: or click on the link here to view ‘Our DES’ video. Come Join the DES Team!
The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Customer Service Representative at our Valleywise Health Medical Center location. This person will be a DES employee working on-site at the hospital location. This position is the first point of contact in the office. This position, under close supervision, perform customer service functions, such as greeting and directing the public. The individual will perform review, research and data entry of applications for programs governed by the Family Assistance Administration (FAA) such as Nutrition Assistance (NA) , Temporary Assistance for Needy Families (TANF), Medical Assistance (MA). The person may open, date stamp and route mail, prepare and submit reports, prepare documents for imaging and translate or submit for translation when appropriate, and scan and upload into FAA's Document Management. 

Essential Duties and Responsibilities include but are not limited to:
• Provide excellent customer service to the public by providing support and information.
• Provide support to office staff members.
• Obtain preliminary information for screening purposes.
• Update and input information into the automated system.
• Log and track information.

Knowledge of:
• Computer skills; Typing and data entry.
• Google suite applications.
• Office procedures and practices.
Skills in:
• Excellent listening, oral and written skills.
• Great communicator.
• Organization.
• Problem solving.
Ability to:
• Utilize a variety of office equipment.
• Navigate through multiple computer systems/programs.
• Multitask.
• Work in a fast-paced environment.

The ideal candidate for this position will have:
• At least one-year experience in a direct contact position working with or providing customer service, answering questions, providing general information, and resolving simple procedural issues.
• Bilingual

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, the following requirements apply:  Driver’s License Requirements.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:
• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Renee Maurer at 480-952-1942 or at rmaurer@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Renee Maurer at 480-952-1942 or at rmaurer@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.