Analyst (Investigator)

Recruitment Information

This posting is for the State of Hawaii, Office of the Ombudsman, Legislative Branch.

The position is located on the Island of Oahu.

Salary: $6,601.58 – $10,239.88 per month

If you have any questions regarding this non-civil service exempt position, please contact the Office of the Ombudsman at (808) 587-0770 (Monday - Friday, 8:30a.m. - 4:30p.m. (HST).

The State Recruiting Office will refer all inquiries regarding this exempt position to the Office of the Ombudsman.

Duties Summary

DUTIES SUMMARY: Analysts are responsible for all aspects of complaint handling, including but not limited to intake, investigation, and making findings and recommendations. They interview complainants, agency officials, and witnesses; gather documentary and physical evidence relevant to a complaint; and review applicable laws, rules, court decisions, policies and procedures, etc. They must be able to identify the key issues of a complaint and develop an appropriate investigation plan. They must analyze the facts and evidence to determine if a complaint is substantiated, and if so, develop appropriate recommendations for the resolution of the complaint.

Analysts are also expected to identify legal issues that may impact a case and advise the First Assistant and the Ombudsman. They also report to and advise the First Assistant and the Ombudsman on the status of ongoing investigations and assist in the preparation of the drafts for the annual reports and special reports. Analysts must have a working knowledge of the principles of public administration, functions and organization of State and county governments, and applicable laws and rules. They must be able to effectively communicate orally and in writing and be able to manage their workload independently to meet deadlines.

Minimum Qualification Requirements

LEGAL AUTHORIZATION TO WORK REQUIREMENT: The State of Hawaii requires all persons seeking employment with the government of the State to be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.

KNOWLEDGE: Applicants should have an understanding of general investigation principles and research procedures, interviewing and report writing techniques, and the structure of Hawaii government.

SKILLS/ABILITIES: Applicants should be able to work independently; be quick learners with good memory retention and recall; be detail oriented; have strong organizational skills; possess strong and effective listening, speaking, and writing skills; be able to write clear and concise reports; be able to analyze large amounts of oral and written data to identify key and relevant information; be able to deal with difficult individuals and situations; and be able to operate standard office equipment, including Windows-based computer equipment and software.

EDUCATION: Bachelor's degree from an accredited college or university. At the discretion of the Ombudsman, relevant work experience may be substituted for the education requirement.

EXPERIENCE: Two (2) years of progressively responsible work experience in conducting investigations that includes research and analysis is preferred. Previous experience dealing with the public and researching public inquiries is preferred.

Other Information

This is an in-office (not remote) position located in the Capital Historic District, Oahu, and is an at-will position and exempt from civil service. Therefore, if you are appointed to the position, you may be discharged from your employment at the prerogative of the Ombudsman at any time.

Submit a cover letter and resume by email to: LEG.PERS.OMBUDSMAN.FTP@hawaii.gov

If you have any questions regarding this exempt, non-civil service position, please contact the Office of the Ombudsman at (808) 587-0770 (Monday - Friday, 8:30a.m. - 4:30p.m. (HST).

NOTE: The State Recruiting Office will refer you to the Office of the Ombudsman, Legislative Branch, regarding this exempt position.