Demo

Front Desk Agent

stayAPT Suites
Charlotte, NC Full Time
POSTED ON 2/19/2025
AVAILABLE BEFORE 3/18/2025

We are seeking a dedicated and professional Hybrid Front Desk Agent who can also assist with housekeeping and room cleaning as needed, ensuring every guest enjoys an exceptional stay at our hotel. In this role, you’ll greet guests warmly, manage their check-in and check-out processes, assign rooms, distribute keys, address general inquiries, and contribute to maintaining clean and welcoming guest rooms. The ideal candidate has excellent communication skills, a strong work ethic, and a passion for delivering outstanding guest experiences. If this sounds like the perfect fit for you, we encourage you to apply today!

Compensation:

$16 hourly

Responsibilities:
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Mitigate customer complaints as needed
  • Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications:
  • Comfortable taking telephone calls and mitigating stressful situations
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • Working knowledge of Microsoft Office and reservation management systems
  • High school diploma, GED, or equivalent
About Company

StayAPT Suites entered the long-term lodging market with an announcement of its new hotel concept in January 2020. The new brand, which will have over 20 hotels open by the end of 2022, with an additional 15 in development, offers guests an experience not yet seen in its category.

The room layout for each 500 square-foot suite was intentionally designed to feel residential, with a dedicated living room, a full kitchen, and a separate bedroom. With strong corporate financial backing and an experienced executive team in place, the Matthews, North Carolina-based chain is committed to building a portfolio of 100 corporate-owned hotels, in addition to franchising. Learn more at www.stayAPT.com.

Salary : $16

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Front Desk Agent?

Sign up to receive alerts about other jobs on the Front Desk Agent career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$28,917 - $36,864
Income Estimation: 
$37,876 - $55,679
Income Estimation: 
$28,917 - $36,864
Income Estimation: 
$37,876 - $55,679
Income Estimation: 
$37,876 - $55,679
Income Estimation: 
$37,364 - $49,338
Income Estimation: 
$37,364 - $49,338
Income Estimation: 
$47,129 - $61,962
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at stayAPT Suites

stayAPT Suites
Hired Organization Address La Grange, GA Full Time
We’re in search of a housekeeper to ensure guest satisfaction during their stay with us. Responsibilities include cleani...
stayAPT Suites
Hired Organization Address Auburn, AL Full Time
About the Company - stayAPT Suites hotel brand is currently seeking Assistant General Managers for their expanding portf...
stayAPT Suites
Hired Organization Address Jackson, TN Full Time
This Residential Hotel Manager is responsible for managing daily hotel operations to achieve planned goals for revenue a...
stayAPT Suites
Hired Organization Address Killeen, TX Full Time
Hotel Housekeeping-Brand New Extended Stay Hotel StayApt Suites stayAPT Suites hotel brand is currently seeking Housekee...

Not the job you're looking for? Here are some other Front Desk Agent jobs in the Charlotte, NC area that may be a better fit.

Front Desk Agent

Marriott International, Charlotte, NC

Front Desk Agent

Hilton Garden Inn Charlotte/Ayrsley, Charlotte, NC

AI Assistant is available now!

Feel free to start your new journey!