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***Weekend Shift***
Friday 3P-11P
Saturday 3P-11P
Sunday 3P-11P
What’s the job? The moment a guest steps into our Staybridge, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home and special.
Your day-to-day
· Be the warm welcome that kicks off a memorable guest experience
· Acknowledge Rewards Club members and returning guests, in person or on the phone
· Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
· Handle cash and credit transactions
· Start every stay right by swiftly checking guests in and out
· Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
· Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
· Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
· Take pride in your appearance and place as a brand ambassador
· Always know what events and activities are on the day’s schedule
· Jump into other ad-hoc duties when your colleagues need your help
What we need from you?
· Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be calm and easy to talk to
· Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
· Fluency in English - extra language skills would be great, but not essential
· Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
· Flexibility - night, weekend and holiday shifts are all part of the job
· You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
· Experience - ideally, you’ll have spent at least one year in a front desk or guest service position at an upscale hotel
· Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs. This can involve bending and kneeling
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague our hotel.
· True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
· True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
· True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
· True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
Part Time
$79k-104k (estimate)
06/09/2022
09/18/2023
The job skills required for Front Desk Representative $14-16/hr + $500 sign on bonus include Guest Service, Problem Solving, Communication Skills, Listening, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Representative $14-16/hr + $500 sign on bonus. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Representative $14-16/hr + $500 sign on bonus. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Front Desk Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/10/2022: Springfield, MA
Responsible for collecting any applicable fees from the guests and ensuring that only the registered guests stay.
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May also be asked to update appointment calendars, validate parking tickets or perform filing and clerical duties.
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Processing operational needs, addressing guest requests, completing reports or sharing the highlights of the local area.
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Coordinated and organized front desk operations to ensure excellent guest service.
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Career tips from people on Front Desk Representative jobs
Requires a minimum of High School Diploma or GED.
02/24/2022: Bloomington, IN
1+ years of experience as Front Desk Representative or similar role.
02/01/2022: Florence, SC
Proven experience as front desk representative, agent or relevant position.
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Use front desk skills to complete their job efficiently.
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With experience in customer service.
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