Customer Account Specialist

The Customer Account Specialist is responsible for building relationships with customers and collaborating with internal teams to solve challenging customer problems. This role improves processes and leverages systems to manage customer accounts while growing capabilities in operations, sales, and account management.

Responsibilities

• Build and develop relationships with customers to ensure continued partnership
• Communicate shipment updates proactively and accurately ensuring a customer centric approach
• Analyze customer inquiries and provide quality and timely insights and updates to your customers
• Proactively identify opportunities to improve operational efficiency
• Respond to customers with a sense of urgency to provide an excellent customer experience
• Leverage CRM platforms to generate reports, analyze data, and exceed customer expectations
• Work with the sales and marketing team to define pricing structure for company products
• Address issues and concerns raised by team members relating to pricing suggestions
  
  

Qualifications

• High School Diploma or GED equivalent
• Bachelor’s Degree from an accredited college or university preferred
• Proficiency in Microsoft Office Suite of Programs
• Strong analytical and research skills
• Excellent verbal and written communication skills
• Demonstrated capabilities of attention to detail, accuracy, accountability, urgency, and problem solving
• Exhibit demonstrated negotiation, collaboration, and influencing skills
• Value a diverse and inclusive work environment
  
  

Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

MTI Motion is an equal employment opportunity (EEOC) employer such that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age or other legally protected status.

We will ensure individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact MTI Motion to request accommodation.

DIVERSITY, EQUITY & INCLUSION

At MTI Motion, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role.

Requirements

Qualifications

• High School Diploma or GED equivalent
• Bachelor’s Degree from an accredited college or university preferred
• Proficiency in Microsoft Office Suite of Programs
• Strong analytical and research skills
• Excellent verbal and written communication skills
• Demonstrated capabilities of attention to detail, accuracy, accountability, urgency, and problem solving
• Exhibit demonstrated negotiation, collaboration, and influencing skills
• Value a diverse and inclusive work environment