What are the responsibilities and job description for the Regional Director position at SteelHead Management?
SteelHead Management is a full-service property management company formed in 2016 to manage multifamily and mixed-use assets owned by the Holladay Corporation and Spy Rock Real Estate Group, both of which are active developers. SteelHead’s team is comprised of best-in-class personnel, both at the corporate and site level with a team-first and people-first culture. Steelhead does not manage third-party assets and focuses on NOI and cash flow optimization within a portfolio of owned assets. SteelHead is responsible for managing day-to-day operations for a portfolio of residential, commercial, and mixed-use assets. The property management division manages over 3,000 residential units and 200,000 SF of commercial space in the Richmond, Tidewater, and DC markets.
Job Overview
We are seeking a dynamic and results-driven Regional Director to lead our property operations within a defined portfolio. The ideal candidate will have a strong background in multi-site property management, strategic thinking, and the ability to manage multiple projects simultaneously while driving measurable results. This position reports directly to the CEO.
Responsibilities Include:
Job Overview
We are seeking a dynamic and results-driven Regional Director to lead our property operations within a defined portfolio. The ideal candidate will have a strong background in multi-site property management, strategic thinking, and the ability to manage multiple projects simultaneously while driving measurable results. This position reports directly to the CEO.
Responsibilities Include:
- Responsible for ensuring properties are maintained at the highest standard; curb appeal, amenity areas, vacant units on the market, and interior and exterior grounds are kept in pristine condition
- Provide guidance and training to the on-site team members on operational tasks such as software navigation, vendor relations, team building, leasing strategies, budget expectations, curb appeal, etc.
- Review/audit property administrative, resident accounting, utility management recapture, and lead management practices to ensure success
- Oversee - on a high-level - the resident event agendas to ensure we maintain a social/community culture consistent with our brand
- Resolve all escalated resident concerns/complaints
- Review and approve invoices in Spend Management per the approval structure
- Work with the Property Managers to effectively on-board new hires
- Motivate and inspire team members in recognizing areas of strengths and providing constructive feedback and development plans for areas of weakness
- Track property and team member performance through consistent performance evaluations
- Meet occupancy, collection, and retention expectations per budget
- Exceed all income, expense, NOI, and Net Cash expectations per the budget through proactive initiatives and analysis, effective team leadership, collaborations with the corporate support team, and innovative strategies
- Partner closely with service team to manage items related to service, including; contracts, property appearance, preventative maintenance, special projects, capital projects
- Maintain succession plan and strong candidate pool, proactive recruitment through industry involvement
- Work with Revenue Manager on pricing strategies to meet or exceed budgeted targets in rent growth/trade-outs, approve daily pricing recommendations per financial goals
- Promote a culture of teamwork, collaboration, compassion, honesty, and respect to create a sense of community for the team, residents, and company in line with SHM core values
- Recruit, hire, train, and mentor individuals for all property-level positions
- Plan team events to promote relationships, teamwork, and a collaborative culture in the region
- A college degree or commensurate experience in real estate and property management. Industry designations such as CPM also helpful.
- 7 years of related multi-family experience preferred
- Exceptional knowledge of local real estate markets
- Superior analytical and problem-solving skills, with demonstrated ability to provide creative solutions to real-time challenges
- Creative thinking skills, with a track record of successful innovations
- Proficiency with Microsoft Office
- RealPage experience preferred
- Strong written and verbal communication skills
- Ability to provide clear direction and balance competing priorities
- Deadline oriented, able to manage various stakeholder relationships and communicate effectively with all parties, multi-task and continually advance the long-term goals of the portfolio
- 4-Weeks Paid Time Off
- 10 paid Holidays
- Medical
- Dental
- Vision
- Company Paid Life Insurance
- FSA
- 401k
- Cell Phone Allowance
- Opportunity for Growth
- Strength of Purpose
- Gratitude and Grace
- Collaboration and Communication
- Relentless Pursuit of Excellence
- Uncompromising Honesty
- Trusting In Each Other and Ourselves
- Spirit of Accountability & Self-Improvement
- Innovation
- Results
- Enjoying the Ride!
