Regional Director

Job Overview

We are seeking a dynamic and results-driven Regional Director to lead our property operations within a defined portfolio (The Oliver, The Mirage Manchester, The Concord Northside, and Helios). The ideal candidate will have a strong background in multi-site property management, strategic thinking, and the ability to manage multiple projects simultaneously while driving measurable results. This position reports directly to the CEO.

Responsibilities Include:

• Responsible for ensuring properties are maintained at the highest standard; curb appeal, amenity areas, vacant units on the market, and interior and exterior grounds are kept in pristine condition
• Provide guidance and training to the on-site team members on operational tasks such as software navigation, vendor relations, team building, leasing strategies, budget expectations, curb appeal, etc.
• Review/audit property administrative, resident accounting, utility management recapture, and lead management practices to ensure success
• Oversee, on a high level, the resident event agendas to ensure we maintain a social/community culture consistent with our brand
• Resolve all escalated resident concerns/complaints
• Review and approve invoices in Spend Management per the approval structure
• Work with the Property Managers to effectively onboard new hires
• Motivate and inspire team members in recognizing areas of strength and providing constructive feedback and development plans for areas of weakness
• Track property and team member performance through consistent performance evaluations
• Meet occupancy, collection, and retention expectations per budget
• Exceed all income, expense, NOI, and Net Cash expectations per the budget through proactive initiatives and analysis, effective team leadership, collaborations with the corporate support team, and innovative strategies
• Partner closely with the service team to manage items related to service, including contracts, property appearance, preventative maintenance, special projects, and capital projects
• Maintain succession plan and strong candidate pool, proactive recruitment through industry involvement
• Work with the Revenue Manager on pricing strategies to meet or exceed budgeted targets in rent growth/trade-outs, and approve daily pricing recommendations per financial goals
• Promote a culture of teamwork, collaboration, compassion, honesty, and respect to create a sense of community for the team, residents, and company in line with SHM’s core values
• Recruit, hire, train, and mentor individuals for all property-level positions
• Plan team events to promote relationships, teamwork, and a collaborative culture in the region

Qualifications:

• A college degree or commensurate experience in real estate and property management. Industry designations such as CPM are also helpful.
• 7 years of related multi-family experience preferred
• Exceptional knowledge of local real estate markets
• Superior analytical and problem-solving skills, with demonstrated ability to provide creative solutions to real-time challenges
• Creative thinking skills, with a track record of successful innovations
• Proficiency with Microsoft Office
• RealPage experience preferred
• Strong written and verbal communication skills
• Ability to provide clear direction and balance competing priorities
• Deadline oriented, able to manage various stakeholder relationships and communicate effectively with all parties, multi-task, and continually advance the long-term goals of the portfolio

Company Benefits:

• 4-Weeks Paid Time Off
• 10 paid Holidays
• Medical
• Dental
• Vision
• Company Paid Life Insurance
• FSA
• 401k
• Cell Phone Allowance
• Opportunity for Growth

Steelhead offers a great work environment, and we are committed to our CORE VALUES. We believe in:

• Strength of Purpose
• Gratitude and Grace
• Collaboration and Communication
• Relentless Pursuit of Excellence
• Uncompromising Honesty
• Trusting In Each Other and Ourselves
• Spirit of Accountability & Self-Improvement
• Innovation
• Results
• Enjoying the Ride!

Steelhead Management is an Equal Opportunity Employer.