Chateaux Front Desk Agent

For those who seek the best, there's only Stein.

Chateaux Deer Valley: an authentic European lodge nestled mid-mountain at the acclaimed Deer Valley Resort in Park City, Utah. The Chateaux Deer Valley is known as a premiere year-round destination.

Why work for the best?

The Stein Collection creates legendary experiences for our team members, guests, and owners at all four of our properties: Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences. We believe that our goals are realized through commitment to our team members, where every person is a valuable asset and key ingredient to success.

We consider ourselves very fortunate to be based in Park City, a vibrant, community-oriented town, and consider it our duty to contribute, support, and partake in these extraordinary efforts. As a long-established icon and ever-growing brand, Stein Collection employs hundreds of hard working, diverse, and exceptional team members year-round. More than 70 team members have been with us for 10 or more years and we attribute our staff loyalty to the positive and respectful company culture our team fosters. 

Summary

Responsible for assisting guests with check in and out process in the hotel as well as many other guest facing tasks. This position assists the front office in any daily duties that need to be completed.

• Effectively and seriously deal with guest complaints.
• Answer phone in a very courteous manner and respond to guests promptly and efficiently.
• Read log book and handle any outstanding requests.
• Make personal wake-up calls in a friendly and timely manner.
• Perform a variety of clerical and office duties, which may be assumed by one PBX or divided among several PBX according to the work load.
• Serves as information agent for Hotel guests and handles their needs or directs information to satisfy their needs. Be fully aware of daily functions in the Hotel.
• Log all incoming faxes and ensure prompt delivery.
• Keep DND log updated.
• Take accurate messages for guests and managers (including date, time, caller, message).
• Complete department check list each shift.
• Demonstrate the ability to handle more than one task at a time.
• Complete daily key inventory, issue and receive all employee keys.
• Demonstrate an outgoing and pleasant attitude with all guests and employees.
• Maintain a clean, neat, and professional work area.
• Do whatever necessary to help guests and fellow employees.

Education, Experience, and Skills Required:

• High school diploma required.
• Service experience preferred.
• Typing/computer keyboard and basic math skills required.
• Ability to communicate effectively.
• Has an enthusiastic willingness to work together with a team.
• Ability to work flexible hours (days, evenings, weekends, holidays, etc.).

Stein Eriksen Collection, offers:

• Great benefits including choice of health insurance plans, dental, vision, short- and long-term disability and life insurance, matching 401K, and more
• Competitive wages and bonus plans to recognize your dedication and service with us
• Chef prepared meals daily in our cafeteria, at no cost to you
• On site heated garage for employee parking -a great perk in winter!
• Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
• Flexible schedules and time off policies to accommodate family, school, and other activities
• Weekly raffles for tickets to events such as the Utah Jazz, Grizzles, and Salt Lake Bees
• Monthly team member appreciation events and recognition programs
• Hotel room, spa, dining, shopping, ski/snowboard rental discounts available

We pride ourselves on being an EEO. We are committed to hiring a diverse workforce.