What are the responsibilities and job description for the Front Desk Agent position at Stein Eriksen Lodge?
For those who seek the best, there's only Stein.
Stein Eriksen Lodge: an authentic European lodge nestled mid-mountain at the acclaimed Deer Valley Resort in Park City, Utah. Named after Norwegian Olympic Gold Medal skier Stein Eriksen, the Lodge is known as a premiere year-round destination.
Why work for the best?
The Stein Collection creates legendary experiences for our team members, guests, and owners at all four of our properties: Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences. We believe that our goals are realized through commitment to our team members, where every person is a valuable asset and key ingredient to success.
We consider ourselves very fortunate to be based in Park City, a vibrant, community-oriented town, and consider it our duty to contribute, support, and partake in these extraordinary efforts. As a long-established icon and ever-growing brand, Stein Collection employs hundreds of hard working, diverse, and exceptional team members year-round. More than 70 team members have been with us for 10 or more years and we attribute our staff loyalty to the positive and respectful company culture our team fosters.
Summary
Responsible for assisting guests with check in and out process in the hotel as well as many other guest facing tasks. This position assists the front office in any daily duties that need to be completed.
Essential Functions:
- Welcome guests sincerely and make their stay as enjoyable as possible
- Effectively and seriously deal with guest complaints
- Have full knowledge of computer system to effectively check-in and check-out guests on a timely basis. Ensure all guests are informed of the Hotel amenities at check-in and that all credit card paying guests are set-up with express check-out
- Have thorough knowledge of Stein Eriksen Lodge facilities, amenities, departments, and managers
- Perform a variety of clerical and office duties, which may be assumed by one FDA or divided among several FDAs according to the work load. This includes counting and verifying cash drawer and deposit, posting and balancing charges, verifying credit, completing bucket check, setting up arrivals, properly processing VIPs, and blocking special requests. All reports, forms, and checklists must be completed in a accurate and timely manner
- Serves as information agent for Hotel guests and handles their needs or directs information to satisfy their needs. Responds to all guest requests. Be fully aware of daily functions in the Hotel
Physical Requirements
Must be able to stand and walk for extended periods of time.
Stein Eriksen Lodge, Park City’s only Forbes Five-Star Hotel and Spa, offers:
- Great benefits including choice of health insurance plans, dental, vision, short- and long-term disability and life insurance, matching 401K, and more
- Competitive wages and bonus plans to recognize your dedication and service with us
- Paid training time and programs
- Chef prepared meals daily in our cafeteria, at no cost to you
- On site heated garage for employee parking -a great perk in winter!
- Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
- Flexible schedules and time off policies to accommodate family, school, and other activities
- Weekly raffles for tickets to events such as the Utah Jazz, Grizzles, and Salt Lake Bees
- Monthly team member appreciation events and recognition programs
- Hotel room, spa, dining, shopping, ski/snowboard rental discounts available
We pride ourselves on being an EEO. We are committed to hiring a diverse workforce.
