Customer Success Manager - Fusion by Stoke Space

A thriving economy in space is needed to make life on Earth more vibrant, sustainable, and equitable. Space technology will enable global access to information, solutions to climate change, answers to global food security, products that transform healthcare, clean energy production, and more. Today, rocket launch options are slow, expensive, and unreliable. Stoke is building the world's most efficient fully and rapidly reusable rocket designed to fly daily that will radically increase access to space and open up the space economy to safeguard our precious home, Earth.

Description

Reusable launch systems are the key to seamlessly connecting Earth and space. We're seeking a Customer Success Manager to join our team, focusing on driving customer satisfaction, adoption, and retention. As a CSM, you will work closely with our customers to understand their business needs, provide product expertise, and demonstrate the value of our solution.

Responsibilities

• Account Management : Proactively manage client relationships to ensure renewals, reference-ability, and facilitate expansion opportunities alongside sales.
• Drive Product Adoption & Demonstrate Business Value : Drive the adoption of our solution within the Customer's user base and assist the Customer to realize the business value.
• Product & Domain Expertise : Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This expertise in the design-to-manufacturing cycle and corresponding use cases.
• Customer Satisfaction & Risk Management : Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations effectively.
• Customer Advocacy : Gather Customer's feedback about products, their use-cases, and channel effectively to drive product capabilities.
• Customer Onboarding : Assist the Customer with deployment planning, best practices deployment approach, and proactive management of risks to facilitate a rapid value realization for the solution.
• Collaboration : Collaborate effectively with internal teams, including development and product teams in different time zones, to address customer issues.
• Product Knowledge : Roll up your sleeves to learn everything about the product and how it's deployed to ensure in-depth quality conversations with the customer.

Qualifications

Benefits

Compensation

Target Levels :

Our job posts are intentionally written to attract a wide variety of experience levels, and we make decisions about the right fit on a per-candidate basis.

Your actual level and base salary will be decided based on your specific experience and skill level.

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Equal Opportunity

The Company is an Equal Opportunity Employer, including with respect to disability and veteran status. It is committed to compliance with all equal opportunity laws, including the Immigration and Nationality Act (INA) and Title VII. It does not discriminate on the basis of nationality, race, citizenship, immigration status, or any other protected class when it comes to employment practices, including hiring.

Employment at the Company is contingent upon satisfactory completion of reference and backgroundchecks, and on your ability to prove your identity and authorization to work in the U.S. for the Company. Employees must comply with the United States Citizenship and Immigration Services employment verification requirements, and, therefore, they must complete an Employment Eligibility Verification Form I-9 at the start of employment and re-verify authorization to work periodically.

Separate from this I-9 process, this position entails access to certain technology and technical data that is restricted under U.S. export control laws and regulations. Employment or continued employment may be conditioned on your legal authorization to work with or have access to export control materials as necessary to perform your job.

Salary : $105,700 - $143,000