What are the responsibilities and job description for the Service Desk Associate position at Stoneridge Kaukauna LLC?
Overview
We are seeking a dedicated and knowledgeable individual to work in a grocery store service desk. In this role, you will be responsible for providing exceptional assistance to our customers, ensuring they have a seamless experience with our products and services. You will utilize your strong communication skills and retail experience to troubleshoot issues, guide users through solutions, and enhance customer satisfaction. You will help cashier, provide answers and solutions to issues that customers may present at the service desk.
Responsibilities
- Assist customers who come to the service desk for assistance
- Communicate clearly and effectively with customers to understand their needs and provide appropriate solutions.
- Collaborate with team members to improve processes and enhance customer service.
- Train and supervise new staff on procedures as needed.
Skills
- Strong communication skills with the ability to convey information clearly.
- Experience in retail sales or grocery store environments is a plus.
- Basic math skills for processing transactions or troubleshooting issues related to retail math.
- Proficient in using cash registers and handling payments accurately.
- Providing excellent customer service.
- Familiarity with phone etiquette to maintain professionalism during customer interactions.
- Experience in supervising or training staff is beneficial.
Join us as a Service Desk Associate, where your expertise will contribute significantly to our commitment to delivering outstanding customer service.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
