What are the responsibilities and job description for the Client Service Representative position at Stoney Creek Veterinary Hospital?
Job Summary
The Client Service Representative is often the first point of contact with a new client or referring veterinarian. There is only one chance to make a positive first impression. The Client Service Representative must be friendly, professional, courteous, show urgency and appropriate concern at all times. He/She must be efficient in handling difficult service situations and skilled at basic accounting and cash handling. Empathy, optimism and a positive attitude are essential for this role.
Core Responsibilities
- Adhere to all hospital protocols and maintain the highest ethical, moral and professional standards
- Maintain a professional appearance and attitude
- Support the value of Stoney Creek services
- Be a productive team player
- Communicate effectively with clients and SCVH staff
- Perform other related duties as directed by the owner, management or administrators
Duties
Reception area
- Greet clients and pets, by name
- Check in patients and verify and update client/patient info
- Communicate with clients about any appointment delays
- Maintain the appearance and cleanliness of the lobby and CS area and report any repairs needed
- Re-stock any products, brochures and client education materials in the lobby and CS area
Phone
- Professionally answer all incoming calls
- Screen and direct calls to the appropriate staff member(s)
- Schedule appointments, request medications and leave detailed messages for management and/or doctors
Files and correspondence
- Use Cornerstone software system to accurately and efficiently search for information
- Fax, email or mail client records at client or another animal hospitals request
- Provide treatment plan estimates for vaccinations or other procedures
- Complete clipboard for all surgery and drop off procedures for the following day
Financial responsibilities
- Correctly receive payments with merchant services system and accurately process payments in Cornerstone
- Handling cash
- End of day procedures
- Count cash drawer
- Match database to actual credit card, check, cash and care credit
- Reconcile any mistakes
Skills, Knowledge and other attributes
- Knowledge of veterinary procedures and terminologies
- Must be able to carry 30lbs
- Passionate about animals
- Ability to relate with clients in a friendly, professional manner
- Excellent phone etiquette
- Exercise patience with clients
- Exceptional organizational skills
Job Types: Full-time, Part-time
Job Type: Full-time
Pay: $14.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
- 12 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $14 - $19
