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Storage Rentals of America
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Property Manager
$65k-87k (estimate)
Full Time | Logistics Services 2 Months Ago
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Storage Rentals of America is Hiring a Property Manager Near Columbus, GA

The Property Manager is responsible for the successful operation of an SROA property (including annex - if applicable). Provide superior customer service, maintain a clean facility, and drive sales growth. Manages the retail location in accordance with SROA procedures.

Duties and Responsibilities

  • Follow company sales process to solve customer storage needs. Utilize active listening and articulate features and benefits to successfully move customers into the appropriate unit. Drive sales of store merchandise and Tenant Property Protection.
  • Execute and explain Lease Agreements.
  • Follow-up on all leads and reservations per company guidelines.
  • Provide excellent customer service and build rapport with customers face-to-face and over the phone. Pro-actively manage customer complaints and resolve service issues. De-escalate problems to find appropriate solutions.
  • Accept and post payments, manage and balance cash drawer and petty cash and make bank deposits per company guidelines.
  • Call past dues tenants in accordance with company collection process. Prepare auction files for District Manager review.
  • Perform Daily Checklist tasks including opening / closing procedures, lock checks, tenant letters, print and analyze required reports, order supplies, and ensure proper merchandising standards.
  • Perform cleaning and light maintenance on property to ensure units are rent ready and grounds are kept to company cleanliness standards.
  • Submit and close maintenance tickets in a timely manner, minimizing unit downtime.
  • Navigate various computer systems including Microsoft Office, Sitelink, Jira, Call Potential and Dashboard. Enter data, and complete processes.
  • Effectively communicate with the Operations Team, Call Center, Maintenance/Vendors, Claims and other Corporate Support Departments.
  • Train and mentor Associate Property Managers.
  • Additional duties and projects as assigned.

Qualifications

  • High School Diploma or GED equivalent.
  • Minimum one year Storage Rental Industry experience or a minimum of two years Customer Service Manager experience from customer facing, sales-oriented position such as retail sales, hotel, car rental, restaurant, call center.
  • Proficient in Microsoft Office: Word, Excel, and Outlook. Experience using software programs.
  • Strong communication and interpersonal skills.
  • Must be able to work independently and as a part of a small team.
  • Excellent problem resolution skills including the ability to use tact and diplomacy.
  • Valid Driver’s License and access to reliable transportation.
  • Ability to work Monday - Friday 9:30 AM to 5:30 PM and Saturday 9:30 AM to 4:00 PM

Working Conditions

Ability to work in Office and Storage facility environments during regular business hours Monday - Saturday including weekends and holidays as needed. Responsible for general property upkeep, indoors and outdoors in a variety weather conditions.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

  • Ability to lift 50 lbs. regularly.
  • Ability to walk and stand for extended periods of time.
  • Ability to reach, push, pull, kneel, bend and lift.
  • Ability to perform cleaning and light maintenance indoors and outdoors.
  • Manual hand dexterity required to operate POS, copiers, and complete paperwork.
  • Ability to navigate various websites and industry software programs. Ability to type and communicate effectively in email.

Direct Reports

This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Logistics Services

SALARY

$65k-87k (estimate)

POST DATE

01/30/2023

EXPIRATION DATE

03/02/2023

WEBSITE

sroa.com

HEADQUARTERS

BEAR, DE

SIZE

<25

FOUNDED

2013

CEO

JEANNIE COX

REVENUE

<$5M

INDUSTRY

Logistics Services

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About Storage Rentals of America

Storage Rentals of America is a growing self-storage company that strives to offer the best storage experience. Since we were founded in 2013, we've grown to 10+ million rentable square feet of self-storage properties across 13 states. Our company is driven by a passionate and dedicated team that thrives in innovating the self-storage industry. OUR MISSION To provide beautiful, clean & secure self-storage facilities while delivering superior customer service to ensure a positive experience and great value for our customers A Strong Team We know that an experienced and knowledgeable team is key... to running a successful business. One that our customers can be confident doing business with. That's why we aim to attract the best candidates for every position at Storage Rentals of America. From our executive management team, corporate employees, on-site managers, and courteous call center team. We strive to create a work culture where our team loves their job! One where they enjoy any challenge that comes at them armed with the tools they need to succeed. Find Storage Rentals of America Across Social Media! Pinterest: https://www.pinterest.com/storagerentalsofamerica/ Blog: https://sroa.com/blog/ Facebook: https://www.facebook.com/storagerentalsofamerica Twitter: https://twitter.com/rentselfstorage Instagram: https://www.instagram.com/storagerentalsofamerica/ More
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The following is the career advancement route for Property Manager positions, which can be used as a reference in future career path planning. As a Property Manager, it can be promoted into senior positions as a Commercial Property Manager III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Property Manager. You can explore the career advancement for a Property Manager below and select your interested title to get hiring information.

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If you are interested in becoming a PROPERTY MANAGER, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a PROPERTY MANAGER for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on PROPERTY MANAGER job description and responsibilities

The property manager may handle all of the technicalities, such as performing criminal background and credit checks, confirming employment, and gathering references.

12/18/2021: Huntington, WV

Property managers have ties with maintenance workers, contractors, suppliers, and vendors that most homeowners do not.

12/15/2021: Youngstown, OH

A good property manager will be able to help with marketing by advertising on select online platforms and using offline marketing tools.

02/04/2022: Orange, CA

A property manager knows how to screen tenants thoroughly and efficiently to find responsible and reliable renters.

12/25/2021: Fargo, ND

When a tenant violates an agreement or does not pay their rent, the property manager knows how to properly file and execute the eviction.

02/05/2022: Lima, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on PROPERTY MANAGER jobs

Collects and deposits monthly rent payments on time.

01/30/2022: Evansville, IN

Acquire Property Management Certifications.

01/24/2022: Stamford, CT

Get the Needed Real Estate Education.

01/18/2022: Lancaster, PA

Develop a system to find the right tenant.

12/07/2021: Tucson, AZ

Have a long-term strategy and set goals.

12/24/2021: Altus, OK

Step 3: View the best colleges and universities for PROPERTY MANAGER.

SUNY College of Technology--Alfred
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