What are the responsibilities and job description for the SA ADMIN Supervisor- Night Shift position at StratAir LLC?
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Responsibilities:
1. Attendance Control and Scheduling:
o Supervise and manage the attendance of the administrative staff.
o Create and manage work schedules, ensuring adequate coverage during all shifts.
Operation Direction and Coordination:
o Coordinate and direct the operational activities of the administrators, supervising the correct execution of the scanning process and system functionality.
o Identify areas of opportunity to improve operational processes and optimize team performance.
Report Generation:
o Prepare and review detailed operational reports on administrative activities and the scanning process.
o Ensure reports are accurate, complete, and delivered within established deadlines.
Operational Problem Solving:
o Provide quick and effective solutions to any unforeseen situations or problems arising during administrative operations.
o Supervise the resolution of issues to ensure the process is not affected.
Internal and Client Communication:
o Maintain active, clear, and effective communication with the administration team.
o Provide relevant information to the client and maintain a smooth relationship, ensuring their needs are promptly addressed (via CHIME and AMZ APPS).
Conflict Management:
o Handle conflict situations, both operational and interpersonal, to prevent them from affecting team productivity or the quality of the operation.
o Resolve disputes in a professional and effective manner, ensuring a harmonious work environment.
Support and Teamwork:
o Provide support in other shifts if necessary, ensuring that operations continue smoothly and efficiently.
o Foster a collaborative spirit among team members and promote a proactive culture.
Pressure Management:
o Be able to work under pressure, managing multiple tasks and ensuring that the expected level of productivity is maintained.
- Report any incidents in a timely manner.
- Follow management instructions, maintaining respectful and open communication.
- Inspire the team based on values such as communication, respect, discipline, consistency, proactivity, and kindness.
- English Proficiency:
- Have adequate English skills to communicate effectively with the team and clients who require it.
Requirements:
- Leadership and supervision skills.
- Excellent communication skills, both internal and external.
- Ability to make quick and effective decisions.
- Proactive, with problem-solving abilities.
- Good stress management and ability to work under pressure.
- Positive and collaborative attitude.
- Previous experience in administrative or supervisory roles.
- Knowledge and proficiency in the English language.
This position requires an organized, responsible person with the ability to lead teams and focus on achieving operational objectives while maintaining a healthy and productive work environment.