What are the responsibilities and job description for the Structured Cabling Technician position at Strategic Communications?
Status: Temporary (estimated January-June) - Primarily First Shift (Monday through Friday)
At Strategic Communications our mission is to make an impact within communities by providing the knowledge, resources and innovative solutions delivered through an alliance of Information Technology Integrators, Independent Software Vendors, and Cloud Providers with a common vision in resolving critical challenges directly impacting citizens.
Are you a hard-working individual that is passionate about Information Technology and Audio/Visual systems? If so, you may be the perfect fit for our team.
We are looking for an individual with experience installing, implementing, and troubleshooting enterprise-wide A/V, Video Teleconferencing (VTC), infrastructure and technical solutions.
Qualified candidates preferably have completed comprehensive training in the implementation of enterprise A/V, VTC, infrastructure networking, communications, and/or computing equipment and hardware.
Duties and Responsibilities Include:
- Serves as a team lead, team member and/or individual contributor to deliver technology solutions which may include Structured network cabling, Fiber Optic installation, and LAN/WAN Network infrastructure among others.
- Duties Include: Pull/Terminate/Test CAT 6A and fiber optic communications cable
- Installation of cable pathway systems
- Test, label and document horizontal, backbone and other cables
- Dress and route cable into telecom closets, modular furniture and other work area outlets
- Build-out telecom and equipment rooms
- Install Fire-stop sleeves and various types of cable penetrations
- Test, troubleshoot and document test results for cabling
- Provides field reporting updates to Project Manager as necessary
- Capable of leading a team of technicians and accountable for schedule, timelines and budget.
- Requires working knowledge of Telecom Systems, TCP/IP Networks, and proper installation techniques per BICSI/industry standards
- Reads, follows, and delivers all objectives in the contract Statement of Work (SOW), Proposal, and/or Service Order. Accurately assesses customer needs and requirements during site surveys and provides gathered data to engineers.
- Response times, install times, repair times, and overall project and task timelines should meet or exceed company, customer, project, and service order expectations. Communicates all exceptions.
- Provides accurate and prompt time recording. Role requires time reporting in Tigerpaw. Time should be input daily but, in any case, no more than 48 hours following completion of work.
- Meets or exceeds goals for billable hours (as applicable). Provides on-call after-hours support when assigned.
- Executes all approved company processes, policies and procedures in order to deliver solutions meeting industry best practices and client internal standards.
- Travels to customer sites as required. Maintains company-owned tools and technology resources.
- Performs ad hoc duties such as assisting the A/V installation team hanging TVs, projector screens, rack mounting electronic equipment, etc.
- Acts as company liaison on active construction sites. Coordinates installation team duties with general contractors and Strategic Project Manager.
Education and Experience
- Diploma required
- 5 years experience in running projects and managing teams with 2 to 10 individuals preferred
- Proficient in working with general contractors, attending project coordination meetings and meeting project schedules
- Must have the ability to install, terminate and test low voltage cables (CAT 6 and CAT 6A); fiber optic experience highly recommended
- Proficiency in building/constructing MDF/IDFs including rack mounting, mounting ladder tray, installing copper and fiber panels; Must have experience installing structured cabling systems while leaving the current system active until the cutover is complete.
- Must be proficient in grounding and bonding
- Must understand installing and understand cable pathways to include proper installation methods and spacing
- CRM (service/relationship management software) experience preferred
- Must be willing to obtain additional OEM certifications related to Cabling, IT, A/V and/or VTC systems
- Experience working with multiple departments and managing multiple tasks concurrently
- Strong verbal and written communication skills
- Capable of frequent interaction with team members, customers and vendors
- Knowledge of construction documentation and blueprint reading
- OSHA 10 Construction certification preferred - must be willing to obtain within six months of hire
- Ideal candidates should possess BICSI professional certification or at least one OEM (Panduit, Leviton, Siemons) certification
- Driver’s license required, safe driving record, reliable vehicle
- ISO 9001: 2015 training – to be completed within ninety days of hire
Key Competencies/Behaviors
- Positive attitude, warm and inviting personality
- Team oriented, works well with others
- Planning and organizational skills
- Adaptability and stress tolerance
- Results oriented, capable of meeting deadlines
Screening Requirements: Background Check, Drug Testing
