Associate Product Manager

THIS POSITION WILL REPORT INTO OUR CHANDLER, AZ OFFICE

Position Summary

As an Associate Product Manager at StrongMind, you will be responsible for a variety of product tasks, fostering independence and developing a well-rounded skill set in product management. You will delve into the underlying needs of customers beyond surface-level requests, contributing to various departments such as UX, product marketing, product development, and curriculum development. You will support and execute all phases of product management, from development and design to analysis and communication of results. Join our dynamic and collaborative team to make a real impact with your passion for product management!

Primary Duties and Responsibilities

• Manage product tasks with some guidance, organizing and tracking project tasks and milestones.
• Participate in team ceremonies, actively contributing to discussions and outcomes.
• Assist in backlog management and iteration planning, writing user stories and acceptance criteria under supervision.
• Prioritize tasks based on immediate project needs, identifying and communicating potential risks to the team.
• Help to remove blockers with assistance from senior team members, providing weekly updates on epic progress with support.
• Engage in clear and concise communication with the team and stakeholders, representing the customer for the development teams with support.
• Collect and organize user feedback, including industry-related insights, gaining a deeper understanding of the product, user needs, and industry trends.

Specific Job Skills/Abilities

• Understand the limitations of asking customers what they want directly, collecting and analyzing feedback to identify patterns and deeper insights.
• Clearly articulate identified problems verbally and in writing under supervision, asking deeper questions to uncover the underlying problems and needs (e.g., “What is the job to be done?”).
• Participate in collaborative sessions to improve inquiry techniques and discover epics, supporting in planning and leading discovery sessions to identify complex problems.
• Work with Senior Product Managers to refine problem statements, engaging in problem definition workshops and exercises.
• Assist in tracking and reporting on KPIs relevant to assigned projects.
• Proficiency in executing phases of product management with guidance, including recruitment, facilitation, analysis, and result communication.
• Excellent writing and communication skills to convey product knowledge to different stakeholders.
• Ability to work collaboratively with individuals across different departments, advocating for the importance of research and data-driven decision-making.
• Working understanding of agile processes in order to support teams working in an agile en
• Strong attention to detail with a passion for self-driven, continuous learning.

Company-wide Skills, Abilities, and Expectations

• Communicate clearly and professionally in both written and verbal form
• Maintain a high level of customer service with both internal and external customers
• Maintain a professional code of conduct, including professional language, actions, and attire
• Maintain confidentiality of matters pertaining to clients and co-workers
• Acknowledge and accept direction from company leadership
• Demonstrate willingness and desire to work and collaborate with clients, co-workers, and the general public
• Prioritize work and handle multiple tasks while working independently
• Remain organized and plan effectively
• Work well under pressure, pay attention to detail, meet deadlines and deal with difficult situations while maintaining composure, professionalism, and a positive attitude.
• Examine data analytically, showing excellent reasoning and problem-solving skills as it relates to continuous improvement
• Commit to professional and personal growth
• Embrace a culturally diverse environment
• Adapt to change while conveying professionalism
• Meet quantitative and qualitative performance expectations and requirements
• Display candor about one’s own opinions with the ability to commit to a final decision even when in disagreement

Education/Training

• Passion for education is a must; experience in Ed-Tech is beneficial but not required
• Bachelor’s degree or equivalent experience
• Experience in an agile environment
• Demonstrated success in managing project planning and completion from start to finish
• Experience with mobile applications is beneficial, but not required

The company will provide equal consideration to all qualified applicants for employment without regard of race, religion, color, sex, gender, national origin, age, veteran status, marital status, or disability protected by law.