Join The Inn Crowd! The Holiday Inn Express in Grandville is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!

Assistant Executive Housekeeper

• Full time, Primarily FIRST SHIFT, Some Weekends Required
• Starting wage $16.50/hour - based on experience

Our Benefit Package includes:

• Employee and Friends & Family hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules 
• Holiday Pay
• 8 hours of paid volunteer time per year 
• Advancement opportunities
• Monetary recognition program
• Monetary referral program
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

As an Assistant Executive Housekeeper, you would be responsible for assisting the Executive Housekeeper with the overall operations of the housekeeping. breakfast, and laundry departments according to Suburban Inns’ Core Values and Suburban Inns/IHG standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions:

• Report to work in uniform presented professionally, neat, and clean
• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Anticipate and meet the needs and expectations of our guests, then go one step further
• Interview and train Housekeepers, Laundry, and Breakfast Team Members as requested by the Executive Housekeeper
• Hold Team Members accountable to the standards of employment and job performance set by the Core Values of Suburban Inns and IHG
  • Discipline Team Members as needed, according to Suburban Inns’ policies
  • Ensure housekeepers complete at least two rooms per hour without sacrificing Suburban Inns standards
• Communicate regularly with the front desk to ensure all early outs, late check outs, etc. are taken care of accordingly
• Clean rooms as needed according to Suburban Inns and IHG standards
• Assist with laundry and the cleaning of public areas
• Assist with breakfast when needed
• Inspect all due out rooms to ensure the cleanliness exceeds Suburban Inns and IHG standards
  • When a problem is found in a room, the housekeeper must be sent back to correct it immediately, with guidance if needed or follow up when appropriate
  • Inspect for safety issues and report any maintenance issues to the maintenance department
  • Report any special room issues (i.e. damage, smoke, pets, etc.) to the General Manager for charges to be applied
• Assist in checking ALL vacant and inspected rooms every day, looking for any issues that need to be addressed
• Assist with keeping payroll cards with room counts in order
• Address Team Member issues and concerns in a timely, efficient, and professional manner. Communicate any and all concerns to the Executive Housekeeper
• Ensure that all standards set by Suburban Inns and IHG are being followed at all times
• Put away deliveries as soon as they arrive in order to ensure all storage rooms are fully stocked
• Make certain storage rooms are organized and notify the Executive Housekeeper if anything needs to be ordered
• Maintain a positive attitude throughout the shift, and keep Team Member morale high
• Undertake special projects requested by the Executive Housekeeper
• Manage all aspects of the department in the absence of the Executive Housekeeper
• Follow all Suburban Inns Processes
• Exhibit regular and recurrent attendance records
• See Housekeeper, Laundry, and Breakfast Attendant job descriptions
• Other duties as requested by management

Position Requirements:

Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
Formal Education and Job-Related Experience: This position requires a minimum of six months job-related experience
License, Training, and/or Certification Required: Hazcom Training, Bloodborne Pathogen Training, IHG Way of Clean training (may be completed upon hire)