What are the responsibilities and job description for the Support Services CSR position at Sullivan's Landscaping?
A Customer Service Representative (CSR) is the first point of contact for any customer who has
a question or an issue with a product or service the company sells. They have many
responsibilities like answering inbound phone calls, addressing customers’ questions about
products and services, and processing payments or returns.
Duties & Responsibilities: Support Services
Customer service representatives are often a client’s primary point of contact with a company.
The duties and responsibilities of a CSR include managing incoming calls and customer service
inquiries, generating sales leads that develop into new customers, and identifying and
assessing customer needs to achieve satisfaction.
A Customer Service Representative, or CSR, will act as a liaison, provide product/services
information, answer questions, and resolve any emerging problems that our customer accounts
might face with accuracy and efficiency.
Focus is being the primary contact point of customers calling into Sullivan’s Landscaping.
1. Irrigation Services
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and
passionately communicative. They love to talk and understand the value of good communication
skills. Customer service representatives can put themselves in their customers’ shoes and
advocate for them when necessary. Customer feedback is priceless, and these CSRs can
gather that for you. Problem-solving also comes naturally to customer care specialists. They are
confident at troubleshooting and investigate if they don’t have enough information to answer
customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and
maintain high customer satisfaction.
Responsibilities
Requirements and skills
a question or an issue with a product or service the company sells. They have many
responsibilities like answering inbound phone calls, addressing customers’ questions about
products and services, and processing payments or returns.
Duties & Responsibilities: Support Services
Customer service representatives are often a client’s primary point of contact with a company.
The duties and responsibilities of a CSR include managing incoming calls and customer service
inquiries, generating sales leads that develop into new customers, and identifying and
assessing customer needs to achieve satisfaction.
A Customer Service Representative, or CSR, will act as a liaison, provide product/services
information, answer questions, and resolve any emerging problems that our customer accounts
might face with accuracy and efficiency.
Focus is being the primary contact point of customers calling into Sullivan’s Landscaping.
1. Irrigation Services
- Taking prospects information and pass along the information to Irrigation
- Managing Spreadsheets
- Creating Irrigation repair tickets
- Create purchase orders for Irrigation
- Assist with allocating time and material to irrigation tickets
- Assist with scheduling
- Assist with approving tickets for billing
- Taking prospects information and pass along the information to Fertilization
- Generate fertilization proposals
- Create purchase orders for fertilization
- Assist with scheduling
- Taking prospects information and pass along the information to Enhancements
- Create purchase orders for enhancement materials
- Assist with allocating time and material to enhancement tickets
- Assist with scheduling
- Create enhancement warranty tickets
- Taking prospects information and generating necessary proposals.
- Provide information to Branch manager
- Snow scheduling
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and
passionately communicative. They love to talk and understand the value of good communication
skills. Customer service representatives can put themselves in their customers’ shoes and
advocate for them when necessary. Customer feedback is priceless, and these CSRs can
gather that for you. Problem-solving also comes naturally to customer care specialists. They are
confident at troubleshooting and investigate if they don’t have enough information to answer
customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and
maintain high customer satisfaction.
Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Perform Prospect take offs
- Generate Proposals
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive
- communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage and create a positive experience for the customers
- Greet customers and team members as the enter the facility
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with Boss LM system and practices
- Use of google calendar and drive
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively