What are the responsibilities and job description for the IT Support Analyst position at Summit Technology Group?
Summit Technology Group focues on technology-driven solutions to transform the way business is done, for our customers and our customers' customers. Joining STG means immersing yourself in a culture of self-starters, collaborators, and innovators who make real, lasting changes in the marketplace via cutting-edge technology and business solutions. At STG, we know that it’s our people that make the connections happen.
We are seeking an enthusiastic and motivated IT Support Analyst to join our team. This entry-level position is ideal for someone with basic technical support knowledge and an interest in building maintenance. You will be responsible for providing first-level technical support to staff, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. Additionally, you will assist in basic building maintenance tasks, ensuring a safe and functional work environment. This is an in-the-office (Mechanicsburg, PA) position, Monday - Friday. Hybrid work is possible in the future.
Key Responsibilities:
IT Helpdesk Support (90%):
Summit Technology Group is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate our employees' unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
We are seeking an enthusiastic and motivated IT Support Analyst to join our team. This entry-level position is ideal for someone with basic technical support knowledge and an interest in building maintenance. You will be responsible for providing first-level technical support to staff, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. Additionally, you will assist in basic building maintenance tasks, ensuring a safe and functional work environment. This is an in-the-office (Mechanicsburg, PA) position, Monday - Friday. Hybrid work is possible in the future.
Key Responsibilities:
IT Helpdesk Support (90%):
- Respond to user requests for technical assistance via phone, email, or ticketing system.
- Diagnose and resolve technical hardware and software issues on desktops, laptops, printers, and mobile devices.
- Install, configure, and update operating systems, software applications, and antivirus programs.
- Assist with user account setup and password resets within Active Directory and Office 365.
- Support users with basic network connectivity, VPN, and Wi-Fi issues.
- Document issues, solutions, and troubleshooting steps in the ticketing system.
- Assist with IT asset management, including inventory tracking and equipment setups.
- Perform routine backups and assist in disaster recovery planning.
- Collaborate with other IT team members to escalate and resolve more complex issues.
- Perform routine inspections of office spaces, conference rooms, and common areas to ensure cleanliness, safety, and functionality.
- Assist in basic maintenance tasks such as replacing light bulbs, assembling office furniture, and minor repairs.
- Coordinate with external vendors for maintenance issues related to HVAC, plumbing, or electrical systems as needed.
- Monitor and restock supplies for printers, copiers, and general office needs.
- Report and track building maintenance issues to ensure timely resolutions.
- Assist with office moves, including setting up IT equipment and moving furniture.
- Support building security protocols such as keycard access management.
- Education: High school diploma or equivalent required. Associate degree in Information Technology or related field is a plus.
- Experience: 0-2 years of experience in IT support, helpdesk, or a similar role.
- Technical Skills:
- Basic understanding of Windows and macOS operating systems.
- Familiarity with Microsoft Office 365.
- Knowledge of network fundamentals (e.g., IP addresses, VPNs, Wi-Fi).
- Soft Skills: Strong customer service and communication skills, ability to multitask, and problem-solving abilities.
- Building Maintenance: Basic handyman skills and willingness to assist in light maintenance tasks.
- Ability to lift up to 50 lbs and perform physical tasks such as moving equipment and furniture.
- Must be available to work in the office.
- Experience with IT ticketing systems (e.g., Jira, ServiceNow, or Zendesk).
- Basic knowledge of Active Directory, user management, and group policies.
- Familiarity with IT security best practices.
- Previous experience in building maintenance or facilities management.
- Competitive salary and performance-based bonuses
- Comprehensive medical, FREE dental, and FREE vision insurance plans
- Collaborative and inclusive work environment with a diverse team
- Company-sponsored events and team outings
- Fancy Coffee Maker and Free Snacks!
Summit Technology Group is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate our employees' unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
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