14 Guest Services Coordinator Jobs in Fort Myers, FL
Sun Communities is Hiring a Guest Services Coordinator Near Fort Myers, FL
Are you a customer service all-star who is looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun RV Resorts and embark on an exciting new opportunity! We are looking for a Guest Services Coordinator to cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests and residents who come to the office with questions and concerns. Apply online today and take your first steps down a rewarding new career path!
OVERVIEW
Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the Resort Manager and other team members.
JOB DUTIES
- Greet and establish rapport with guests, current and prospective residents. Field resort comments, suggestions, and complaints to the Resort Manager.
- Check guests in and out for their reservations.
- Perform general administrative duties such as answering phones, typing, copying, faxing, and filing.
- Collect and post security deposits, rent, or funds for other services in Yardi.
- Make collection calls for site rental payments as directed; submit bad debt files to collections.
- Process resident move-ins and move-outs.
- Complete and maintain resort records, reports, and files.
- Review and code invoices and statements for manager approval.
- Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications with manager's discretion.
- Coordinate with Underwriting team to obtain approvals on prospective resident applications; track all approvals and denials.
- Maintain petty cash fund.
- Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
- Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
- Assist with planning and coordinating guest and resident relation events and activities within the resort.
- Assist with the preparation of marketing materials.
- Other duties as assigned.
REQUIREMENTS
- High School Diploma or GED
- Minimum of 2 years administrative experience
- Strong customer service skills
- Excellent telephone skills
- Good problem-solving skills
- Professional appearance
- Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, internet, and provide data entry in a timely and efficient manner
- Previous experience using Yardi and/or RMS software, a plus
- RV resort office or hotel front desk experience, a plus
REWARDING BENEFITS
At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
- Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
- Comprehensive Dental Plan
- Vision Plan
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life and Accidental Death and Dismemberment Insurance
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Get paid daily with DailyPay
- Paid Parental Leave
- Employee Assistance Program
- Identity Theft Insurance
- Legal Assistance Plan
- Pet Insurance
- Tuition Reimbursement program providing financial support to team members who further their formal education
- Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
Job Summary
Full Time
$41k-51k (estimate)
01/26/2023
06/05/2024
suncommunities.com
SOUTHFIELD, MI
3,000 - 7,500
1975
Public
GARY A SHIFFMAN
$1B - $3B
Related Companies
About Sun Communities
Sun Communities operates as a real estate investment trust.
If you are interested in becoming a Guest Services Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Coordinator job description and responsibilities
Guest Services Coordinators work to alleviate customer complaints or other problems during their hotel stays.
03/07/2022: Nashua, NH
ACoordinators might oversee other Guest Service Representatives to ensure every team member complies with hotel policies and provide excellent customer service.
04/29/2022: Petersburg, VA
Some Coordinators will take on more front desk activities, or handle day-to-day procedures, whereas other Coordinators might oversee routine activities performed by other employees.
04/05/2022: Santa Cruz, CA
The Guest Service Coordinator is responsible for creating an atmosphere around the concierge desk that welcomes people, and pro-actively anticipates the needs of the guests so solutions can be offered before being requested,
03/31/2022: Bremerton, WA
The guest service coordinatorwill have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
03/02/2022: Dothan, AL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Coordinator jobs
Many Guest Service Coordinators enter their positions through experience only or sometimes with an associate’s degree.
02/19/2022: Houston, TX
A guest service coordinator performs a variety of customer relations duties at a hotel.
02/12/2022: Bakersfield, CA
Guest service coordinator are hospitality specialists who typically work at hotels.
02/14/2022: Huntington, NY
Guest service coordinator must communicate well with all staff to satisfy a tremendous need for personal service and develop a true sense of community for the guest.
04/18/2022: Richmond, VA
There are various methods for resolving problems and conflicts used by the customer service coordinator.
03/01/2022: Bloomington, IN
Step 3: View the best colleges and universities for Guest Services Coordinator.
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